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Best for reliable, people-facing candidates who like retail-style service plus light facility ownership at a large self-storage brand in suburban Indiana.
As a Customer Service – Self Storage Manager at a Public Storage location in Zionsville, you run the facility floor: greet renters, quote units, process moves in/out, and resolve access or billing questions. Days mix front-desk service with walk-throughs, unit readiness, and keeping the site secure and tidy. You follow brand procedures for payments, reservations, and safety while coaching any on-site staff.
No. The listing is for on-site work in Zionsville, IN.
It is a major U.S. self-storage REIT operating thousands of facilities and related tenant services.
Free options include HubSpot Academy Customer Service Fundamentals and Alison customer service courses; on-the-job focus is rentals, payments, and site care.
Website: publicstorage.com
Public Storage, headquartered in Glendale, California, is a real estate investment trust that invests in self storage. It is the largest brand of self-storage services in the US and owns approximately 9% of the self storage square footage in the U.S. As of December 31, 2024, the company operated 3,073 self-storage facilities containing an aggregate of 221 million net rentable square feet of space. The company also provides insurance services for tenants and manages 307 self storage facilities for other owners.
Public cache only — not an employee review.
CUSTOMER SERVICE - SELF STORAGE MANAGER COMPANY: Public Storage LOCATION: Zionsville, IN, US What This Role Involves The Customer Service - Self Storage Manager position at Public Storage in Zionsville, Indiana, is a full-time role that requires excellent customer service skills and the ability to manage multiple tasks efficiently. As a Self Storage Manager, you will be responsible for providing exceptional service to our customers while ensuring all storage units are well-maintained and secure. Your Responsibilities Provide outstanding customer service by answering inquiries, processing transactions, and addressing concerns in a timely manner. Manage the day-to-day operations of the self-storage facility, including unit maintenance, security checks, and inventory management. Evaluate potential customers' storage needs and recommend appropriate units based on their requirements. Handle customer complaints and resolve issues promptly to maintain high levels of customer satisfaction. Ensure all company policies and procedures are followed to maintain a safe and secure environment for both employees and customers. Qualifications High school diploma or equivalent; college degree preferred. Previous experience in customer service, preferably within the self-storage industry. Strong communication skills with the ability to interact effectively with a diverse group of customers and colleagues. Excellent organizational and problem-solving abilities. A valid driver's license and reliable transportation are required for this position. More About Public Storage Public Storage is one of the world’s largest self-storage companies, with a strong presence in Zionsville, Indiana. We offer state-of-the-art facilities that provide customers with secure storage solutions. Our mission is to deliver exceptional service and value to our customers while fostering a positive work environment for our employees. Ready to Apply? To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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