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Strong fit if you like face-to-face and phone service in a local State Farm agency, enjoy explaining options, and stay organized on follow-ups. Less ideal if you need remote work or purely back-office tasks with no client contact.
As a Customer Service Representative on the Ryan Vanderveen – State Farm Agent team, you help local clients with questions on services, pricing, and next steps. Expect outbound and inbound contact, post-sale follow-up, cost comparisons, light form/agreement work, and staying current on products and market basics so you can match coverage needs to household and small-business clients.
No. The listing is for on-site work in Eola, DuPage County, Illinois.
Answering service and price questions, contacting prospects and clients, post-sale support, and light sales paperwork, grounded in O*NET CSR/service sales tasks.
Yes: HubSpot Academy Customer Service Fundamentals (free) and Alison customer service courses (free to learn).
Public-domain labor data — prepare examples for 2–3 of these.
CUSTOMER SERVICE REPRESENTATIVE - STATE FARM AGENT TEAM MEMBERRyan Vanderveen - State Farm AgentEola, DuPage County What This Role Involves This role involves providing exceptional customer service to our clients. You will handle a variety of inquiries and issues, ensuring that customers receive prompt and accurate assistance. Your responsibilities include resolving complaints, processing claims, and maintaining detailed records. Your Responsibilities Responding to client inquiries via phone, email, or in-person interactions Assisting with claim processing and documentation Providing policy information and updates Resolving customer complaints and issues efficiently Maintaining accurate records and updating client files Participating in team meetings and training sessions Requirements A minimum of 1-2 years of experience in customer service or a related field Excellent communication skills, both verbal and written Strong problem-solving abilities Prioritization and organizational skills to handle multiple tasks efficiently Familiarity with insurance policies and claims processes is preferred but not required A valid driver's license and reliable transportation (if applicable) Ability to work in a fast-paced environment More About Ryan Vanderveen - State Farm Agent Ryan Vanderveen - State Farm Agent launched its agency in 2014, and it has since grown into a thriving team of 10 members. Our office space, designed and built in 2026, reflects our values as a team that places high importance on both hard work and personal well-being. We offer competitive salaries, performance-based bonuses, health insurance, opportunities for advancement, paid time off, training, and development programs, along with company parties to celebrate our achievements. How to Apply To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there. We look forward to hearing from you!
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