Customer Service Representative

How to use this kit

Ground every answer in facts on this page and the original listing. We never invent Glassdoor-style reviews or salaries that are not in our data.

Interview prep

Prepare examples of calm issue resolution, clear product explanations, and handling policy limits under high call volume.

Fit summary

Strong fit if you want on-site CSR work in the East Valley and can handle structured scripts, metrics, and multi-client support.

Day in the role

As a Customer Service Representative at Teleperformance USA in Gilbert, expect phone/chat work answering questions on services, prices, and availability; following up after sales; and resolving post-contract issues. O*NET-style tasks also include comparing service costs, contacting customers about needs, and keeping up with product or policy updates for client programs.

Skills to emphasize

• HubSpot Academy — Customer Service Fundamentals (free)
• Alison — Customer Service courses (free to learn)

FAQ from this listing

Is this role remote?

The listing marks remote as off—expect on-site work in Gilbert, Maricopa County.

What does a CSR day typically involve?

Answering service and pricing questions, consulting after sales, and supporting existing customers per O*NET task patterns.

Are free training options listed?

Yes: HubSpot Customer Service Fundamentals (free) and Alison customer service courses (free to learn).

Occupation tasks (O*NET)

Public-domain labor data — prepare examples for 2–3 of these.

• Answer customers' questions about services, prices, availability, or credit terms.
• Attend sales or trade meetings or read related publications to obtain information about market conditions, business trends, regulations, or industry developments.
• Compute and compare costs of services.
• Consult with clients after sales or contract signings to resolve problems and provide ongoing support.
• Contact prospective or existing customers to discuss how services can meet their needs.
• Create forms or agreements to complete sales.
• Develop sales presentations or proposals to explain service specifications.
• Distribute promotional materials at meetings, conferences, or trade shows.

O*NET source

Company facts (cached)

Website: teleperformanceusa.com

Public cache only — not an employee review.

Role overview (listing rewrite)

CUSTOMER SERVICE REPRESENTATIVE – ON-SITE (MESA)Teleperformance USAGilbert, Maricopa County What This Role Involves This role involves serving as a primary point of contact for our clients. You will manage inbound and outbound communications with professional excellence using a suite of web-based tools to efficiently resolve inquiries and ensure a seamless and positive customer experience. Core Duties Manage inbound and outbound client communications Resolve customer inquiries and issues promptly and effectively Utilize web-based tools for efficient communication management Maintain detailed records of interactions and resolutions Provide exceptional customer service to enhance client satisfaction Skills & Qualifications Strong communication skills, both verbal and written Ability to handle multiple tasks and prioritize effectively Familiarity with web-based tools for customer service management Excellent problem-solving abilities Prior experience in a customer service role is preferred but not required About the Company Teleperformance USA, based in Gilbert, Maricopa County, offers a dynamic and supportive work environment. As an on-site representative, you will be part of a team dedicated to delivering exceptional customer service. Next Steps To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.

Full job on Get A Job.AI

Questions to ask them

• What does success look like in the first 90 days for this role?
• How is the team structured, and who would I work with most?
• What tools and systems does this role use daily?
• Is the work primarily based in Gilbert, Maricopa County, hybrid, or fully remote?