Customer Service Representative – Lawrenceville

Join Get Fast Shirt Apparel as a Customer Service Representative and deliver exceptional support to our growing custom apparel and printing business in Lawrenceville, Gwinnett County. This full-time position is your opportunity to be the voice of our company, helping customers navigate our services and ensuring every interaction reflects our commitment to quality, speed, and satisfaction.

About the Role

As a Customer Service Representative in Lawrenceville, you'll be the primary point of contact for customers seeking custom apparel and commercial printing solutions. From handling inquiries about embroidery and screen printing to answering questions about our direct-to-film (DTF) printing services, you'll guide customers through their ordering experience and resolve issues with professionalism and care. This on-site role places you at the heart of our customer success strategy.

What You'll Do

• Answer customer inquiries via phone, email, and messaging channels with prompt, professional responses
• Explain our custom apparel and printing capabilities—including embroidery, screen printing, and DTF printing—in clear, helpful terms
• Process orders, discuss timelines and pricing, and guide customers through the ordering process
• Identify and resolve customer concerns quickly, escalating complex issues to the appropriate team when needed
• Maintain accurate customer records and follow up on pending requests
• Support sales efforts by building rapport with prospects and existing clients
• Contribute to a collaborative team environment grounded in precision and customer-first values

What We're Looking For

• Strong communication skills—both written and verbal—with a friendly, professional tone
• Ability to juggle multiple customer interactions while staying organized and responsive
• Problem-solving approach with patience, attention to detail, and a genuine desire to help
• Comfortable using computers and learning new software systems
• Customer service or customer support experience is valued
• Reliable, punctual, and committed to a full-time on-site presence in Lawrenceville

About Get Fast Shirt Apparel

Get Fast Shirt Apparel is a fast-growing leader in custom apparel and commercial printing, dedicated to serving businesses, teams, events, and individuals with high-quality, versatile solutions delivered with speed and precision.

How to Apply

Apply through this listing to join our team in Lawrenceville.