Ground every answer in facts on this page and the original listing. We never invent Glassdoor-style reviews or salaries that are not in our data.
Strong match if you like structured phone or case support, accurate explanations, and follow-through for a large services employer in Shawnee, OK.
As a Customer Service Representative at Maximus in Shawnee, expect to field questions on services and terms, follow up after enrollments or contracts, and help callers compare options. Days often mix inbound support with outreach that explains how programs fit customer needs, using forms and records to close the loop.
No. The listing marks remote as 0, so expect on-site work in Shawnee.
Start with investor company info and the employees pages.
HubSpot Academy Customer Service Fundamentals is free; Alison customer service courses are free to learn.
Public-domain labor data — prepare examples for 2–3 of these.
Website: investor.maximus.com
Public cache only — not an employee review.
CUSTOMER SERVICE REPRESENTATIVE – HEALTHCARE at MAXIMUS in Shawnee, Johnson County, KS About This Position We are seeking a Customer Service Representative to join our team at MAXIMUS. As an on-site full-time employee based in Lawrence, KS, you will play a crucial role in providing exceptional customer service and support for healthcare clients. What You'll Do Respond to inquiries from customers regarding health services and benefits Process claims and ensure timely resolution of customer issues Provide accurate and helpful information over the phone, email, or in person Work collaboratively with internal teams to resolve complex cases Adhere to company policies and procedures for handling sensitive information What We're Looking For A minimum of 1-2 years of customer service experience in a healthcare setting (preferred) Strong communication skills, both verbal and written Ability to work independently as well as part of a team Attention to detail and accuracy in handling sensitive information Prioritization and multitasking capabilities for managing multiple customer interactions simultaneously Basic knowledge of healthcare terminology and processes (training provided) More About MAXIMUS MAXIMUS is a leading provider of government services, delivering mission-critical solutions to clients across the United States. Our team focuses on improving the lives of individuals by ensuring they have access to essential healthcare and social services. How to Apply To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there. Starting pay is $15.00/hr., plus potential bonus opportunities. Schedule: Limited-Service Full-Time positions available with site hours being 24/7 center; targeted start date… View full listing & apply.
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