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Prepare bilingual role-plays (angry rider, missed connection, language switch mid-call). Know Transdev as a contracted public-transport operator. Ask about shift patterns, script vs. judgment, and Oakland-area routes or call-center setup.
Strong fit if you are customer-facing, bilingual Canto/Mandarin, and steady under transit chaos. Thin if you need remote work or senior analytical scope—this is frontline service for a mobility operator.
As a bilingual Cantonese/Mandarin Customer Service Representative at Transdev, you handle rider and client contacts—schedules, disruptions, lost items, complaints—switching languages as needed. Work likely ties to local transit operations: calm problem-solving, accurate notes, and escalating safety or service issues per protocol.
Prioritize fluent Cantonese and Mandarin plus clear English; call/queue handling; de-escalation; basic transit/fare knowledge. No cert list or costs in DATA—skip paid credentials unless the employer names them.
No—DATA marks remote as 0; expect on-site or local presence in the Oakland area.
It operates public transport (buses and related services) internationally; see Wikipedia and transdev.com.
No verified pay bands or Glassdoor/Indeed ratings are in DATA—confirm compensation only with the employer posting.
Website: transdev.com
Transdev was an international public transport group based in Issy-les-Moulineaux near Paris, France, and operating in several countries. Originally created as Société centrale pour l'équipement du territoire in 1955 and developing transportation activities since 1973, Transdev was a subsidiary Caisse des Dépôts et Consignations, a French state-owned financial institution. On 3 March 2011, the group merged with Veolia Transport, one of its main competitors, into Veolia Transdev. During 2013, Veolia Transdev was renamed Transdev, recognising the planned withdrawal of Ve…
Public cache only — not an employee review.
CUSTOMER SERVICE REPRESENTATIVE BILINGUAL CANTONESE/MANDARINTransdev, Oakland, Oakland County Position Summary Transdev in Oakland, CA is seeking a Bilingual (Cantonese/Mandarin) Customer Service Representative to serve as a key liaison for our customers, providers, and clients. This role requires an individual who is customer service-oriented and dedicated to safety. What You'll Do Act as the primary point of contact for customers, providing exceptional service in Cantonese or Mandarin. Resolve customer inquiries, complaints, and issues efficiently and effectively. Maintain a positive and professional demeanor to ensure high levels of customer satisfaction. Assist with administrative tasks such as data entry and record keeping. What We're Looking For A strong background in customer service or related field is preferred. Bilingual proficiency in both Cantonese and Mandarin is required. Excellent communication skills, both verbal and written. Dedication to safety and adherence to company policies. Ability to work independently and as part of a team. Working at Transdev Transdev is proud to offer a non-CBA position with competitive compensation. As an employee, you will have the opportunity to contribute to our mission of providing safe and reliable transportation services. Next Steps To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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