Customer Service Representative

How to use this kit

Ground every answer in facts on this page and the original listing. We never invent Glassdoor-style reviews or salaries that are not in our data.

Interview prep

• Walk through resolving a pricing or delivery complaint with clear next steps.
• Show how you compare service options and explain trade-offs to a technical or plant buyer.
• Give an example of post-sale follow-up that protected the account.

Fit summary

Strong fit if you like structured B2B service work for a global industrial-gases firm: accurate answers, cost clarity, and steady client support—not remote.

Day in the role

As a Customer Service Representative for Air Liquide in Ormeau (on-site), you would field client questions on gas and service offerings, pricing, and availability; compare service costs; follow up after contracts to fix issues; and keep customers informed on how industrial or medical gas services fit their needs—aligned with standard CSR sales-support work in a regulated industrial setting.

Skills to emphasize

• HubSpot Academy — Customer Service Fundamentals (free)
• Alison — Customer Service courses (free to learn)

FAQ from this listing

Is this role remote?

No. The listing marks remote as off; expect on-site work in Ormeau, Gold Coast North.

What does Air Liquide do?

It produces and supplies industrial and specialty gases plus related services worldwide for industry and healthcare.

Which free training helps prepare?

HubSpot Customer Service Fundamentals (free) and Alison customer service courses (free to learn) match this family.

Occupation tasks (O*NET)

Public-domain labor data — prepare examples for 2–3 of these.

• Answer customers' questions about services, prices, availability, or credit terms.
• Attend sales or trade meetings or read related publications to obtain information about market conditions, business trends, regulations, or industry developments.
• Compute and compare costs of services.
• Consult with clients after sales or contract signings to resolve problems and provide ongoing support.
• Contact prospective or existing customers to discuss how services can meet their needs.
• Create forms or agreements to complete sales.
• Develop sales presentations or proposals to explain service specifications.
• Distribute promotional materials at meetings, conferences, or trade shows.

O*NET source

Company facts (cached)

Website: airliquide.com

Air Liquide S.A. is a French multinational company which supplies industrial gases and services to various industries including medical, chemical and electronic manufacturers. Founded in 1902, Air Liquide is the second largest global supplier of industrial gases by revenues and has operations in over 70 countries.

Public cache only — not an employee review.

Role overview (listing rewrite)

Air Liquide - Ormeau, Gold Coast North Role Overview The Customer Service Representative will provide administrative support to the commercial activity and/or customers/patients. This role involves contract management, customer organizations' interfaces, payors' interfaces (Sta…), and other related tasks. Day-to-Day Responsibilities Manage contracts and ensure compliance with company policies and procedures Interface with various customer organizations and payors to facilitate smooth operations Provide administrative support for the commercial activities, including data entry and documentation Assist in resolving customer inquiries and issues promptly and effectively Contribute to maintaining a high level of customer satisfaction through proactive communication and service excellence Who We're Looking For Air Liquide is seeking a dedicated and organized individual with excellent communication skills. The ideal candidate should have experience in administrative support roles, preferably within the healthcare industry. A strong understanding of contract management and customer relations is essential. About Air Liquide Air Liquide Healthcare Australia is a leading supplier of medical gases, homecare, and sleep services. We specialize in respiratory diseases and have a strong reputation in sleep diagnostics and CPAP therapy. How to Apply To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.

Full job on Get A Job.AI

Questions to ask them

• What does success look like in the first 90 days for this role?
• How is the team structured, and who would I work with most?
• What tools and systems does this role use daily?
• Is the work primarily based in Ormeau, Gold Coast North, hybrid, or fully remote?