Ground every answer in facts on this page and the original listing. We never invent Glassdoor-style reviews or salaries that are not in our data.
Practice clear explanations of services and costs, calm problem-solving after a sale or enrollment, and how you stay current on product or policy changes.
Good match if you like structured member support in health insurance, can learn Highmark products quickly, and prefer on-site work in Tallahassee.
A Customer Service Representative at Highmark Health would answer member questions on plan services, prices, and availability; compare costs; follow up after enrollment to fix problems; and keep up with benefits and regulatory changes that affect callers.
No. The listing is for Tallahassee, Leon County, and is marked on-site.
It is a large U.S. nonprofit health insurer and integrated delivery network based in Pittsburgh, with several subsidiaries.
HubSpot Academy Customer Service Fundamentals (free) and Alison Customer Service courses (free to learn).
Public-domain labor data — prepare examples for 2–3 of these.
Website: highmarkhealth.com
Highmark Inc is an American nonprofit healthcare company and integrated delivery network based in Pittsburgh. It is a large individual health insurer in the United States, which operates several nonprofit and for-profit subsidiaries.
Public cache only — not an employee review.
CUSTOMER SERVICE REPRESENTATIVE at Highmark Health in Tallahassee, Leon County About This Position This role involves resolving standard and occasional non-standard customer inquiries, comments, and concerns. You will engage with customers in a confident and compelling manner, providing a seamless and positive experience through the full range of customer interactions. Key Responsibilities Resolve standard and occasional non-standard customer inquiries, comments, and concerns. Provide a seamless and positive customer experience by applying skills gained from on-the-job work engagement. Engage with customers in a confident and compelling manner to ensure satisfaction. Who We're Looking For We are seeking candidates who can confidently handle customer interactions, providing high-quality service that meets or exceeds customer expectations. Strong communication skills and the ability to resolve issues efficiently are essential. Working at Highmark Health At Highmark Health, we value a positive work environment where employees can thrive. Our full-time position offers stability and opportunities for growth within our organization. This role is based in Tallahassee, Leon County, with no remote options available. Applying for This Role To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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