Customer Service Representative

How to use this kit

Ground every answer in facts on this page and the original listing. We never invent Glassdoor-style reviews or salaries that are not in our data.

Interview prep

• Walk through how you clarify requirements, compare options, and close the loop after a sale or service handoff.
• Give examples of documenting issues under policy constraints (security, privacy, or contract rules).
• Practice calm de-escalation and written follow-ups suitable for government-client environments.

Fit summary

Strong fit if you communicate clearly, track details, and stay steady with process-heavy client support. Alice Springs is on-site (not remote); confirm shift, clearances, and site rules with Amentum before assuming a retail-style CSR day.

Day in the role

As a Customer Service Representative supporting Amentum work in Alice Springs, expect to field client and stakeholder questions on services, availability, and terms; follow up after handoffs to resolve issues; and keep notes accurate for a regulated government-services environment. Typical tasks map to O*NET 41-3091.00: answering service questions, comparing service options, consulting after sign-offs, and contacting customers about needs—likely with mission and compliance context rather than pure retail sales.

Skills to emphasize

• HubSpot Academy — Customer Service Fundamentals — free
• Alison — Customer Service courses — free to learn

FAQ from this listing

Is this role remote?

No. The listing is for Alice Springs (Alice Springs Area) with remote set to off—expect on-site or site-linked work unless Amentum states otherwise.

What does Amentum do?

It is a U.S. government and commercial services contractor, spun out of AECOM’s federal/management services group in 2020 and based in Chantilly, Virginia.

Where can I learn CSR fundamentals cheaply?

HubSpot Academy’s Customer Service Fundamentals is free; Alison’s customer service courses are free to learn—both listed in the cert resources above.

Occupation tasks (O*NET)

Public-domain labor data — prepare examples for 2–3 of these.

• Answer customers' questions about services, prices, availability, or credit terms.
• Attend sales or trade meetings or read related publications to obtain information about market conditions, business trends, regulations, or industry developments.
• Compute and compare costs of services.
• Consult with clients after sales or contract signings to resolve problems and provide ongoing support.
• Contact prospective or existing customers to discuss how services can meet their needs.
• Create forms or agreements to complete sales.
• Develop sales presentations or proposals to explain service specifications.
• Distribute promotional materials at meetings, conferences, or trade shows.

O*NET source

Company facts (cached)

Website: amentum.com

Amentum Holdings, Inc. is an American government and commercial services contractor based in Chantilly, Virginia. The company was formed in 2020 from the spinout of AECOM's Management Services / federal group. After Leidos, it is the second-largest government services contractor in the US government contracting market.

Public cache only — not an employee review.

Role overview (listing rewrite)

CUSTOMER SERVICE REPRESENTATIVE at Amentum in Alice Springs, Alice Springs Area Position Summary Amentum is seeking a dedicated Customer Service Representative to join our Support Services Centre team based in Alice Springs. Reporting directly to the Customer Service Team Lead, you will be responsible for managing all customer service inquiries and requests, ranging from resource reservations to maintenance work orders or general information about Alice Springs. Key Responsibilities Manage and resolve a variety of customer service enquiries and requests. Handle resource reservations, work orders, and maintenance-related requests. Provide accurate and timely information on Alice Springs resources and services. Collaborate with the SSC Planning and Scheduling team to ensure efficient service delivery. What You Bring Exceptional communication skills, both written and verbal. A strong customer service orientation and ability to provide excellent support. Attention to detail and the ability to prioritize tasks effectively. Familiarity with customer relationship management (CRM) systems is a plus. About Amentum Amentum is a global leader in delivering mission-critical services, supporting government agencies and commercial clients. Our team in Alice Springs offers a dynamic work environment where you can contribute to the success of our operations while enjoying the unique benefits of working in one of Australia's most vibrant cities. Applying for This Role To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there. If interested, please ensure all required information is included in your application package. To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.

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Questions to ask them

• What does success look like in the first 90 days for this role?
• How is the team structured, and who would I work with most?
• What tools and systems does this role use daily?
• Is the work primarily based in Alice Springs, Alice Springs Area, hybrid, or fully remote?