Customer Service Officer (Part-Time – Flexible Hours)

How to use this kit

Ground every answer in facts on this page and the original listing. We never invent Glassdoor-style reviews or salaries that are not in our data.

Interview prep

Be ready to walk through how you calm a frustrated customer, document the issue, confirm a fix, and update records. Expect examples of multitasking on calls, using CRM or ticketing tools, and balancing accuracy with speed in a part-time, flexible-hours setting.

Fit summary

This part-time Adelaide CBD role suits people who enjoy structured customer contact, clear record-keeping, and follow-up—without requiring invented company culture or pay claims. Building Systems Group listing data is limited; focus on service process and reliability.

Day in the role

As a part-time Customer Service Officer at Building Systems Group in Adelaide CBD, a typical shift means handling customer contact by phone or in person, logging inquiries and complaints, checking that fixes were applied, following up on claims or adjustments, and using systems to update accounts, billing, or service orders—within flexible hours.

Skills to emphasize

Build customer communication, accurate logging, and follow-through on resolutions. Free options:

• HubSpot Academy — Customer Service Fundamentals (free)
• Alison — Customer Service courses (free to learn)

FAQ from this listing

Is this role remote?

No. The listing is for Adelaide CBD (on-site; remote flag is 0).

What does a Customer Service Officer actually do day to day?

Help customers with information, orders, complaints, billing or service changes, and keep detailed interaction records—tasks aligned with O*NET 43-4051.00.

Are there free training paths for this family of work?

Yes: HubSpot Academy Customer Service Fundamentals is free; Alison customer service courses are free to learn (see skills roadmap links).

Occupation tasks (O*NET)

Public-domain labor data — prepare examples for 2–3 of these.

• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
• Refer unresolved customer grievances to designated departments for further investigation.
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

O*NET source

Role overview (listing rewrite)

CUSTOMER SERVICE OFFICER (PART-TIME - FLEXIBLE HOURS)Building Systems GroupAdelaide CBD, Adelaide The Opportunity Join Building Systems Group as a Customer Service Officer in our part-time role. This position offers flexible hours to suit the right candidate and is based in the Adelaide CBD. As Australia's leading manufacturer and distributor of premium aluminium products and systems, we are dedicated to shaping homes, industries, infrastructure, and communities across the nation. Key Responsibilities Providing exceptional customer service through phone, email, and in-person interactions Tackling a wide range of inquiries and issues related to our products and services Assisting with order processing, returns, and customer complaints Maintaining accurate records and updating databases as needed Requirements Minimum 1-2 years' experience in customer service or a related field Strong communication skills, both written and verbal A proactive attitude with the ability to work independently and as part of a team Proficient in Microsoft Office Suite (Word, Excel) Flexible working hours to accommodate various shifts About the Company At Building Systems Group, we pride ourselves on our commitment to excellence. Our competitive salary bonus scheme and genuine career development opportunities ensure that you have a rewarding experience with us. Join us in shaping Australia's homes, industries, infrastructure, and communities. Applying for This Role To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.

Full job on Get A Job.AI

Questions to ask them

• What does success look like in the first 90 days for this role?
• How is the team structured, and who would I work with most?
• What tools and systems does this role use daily?
• Is the work primarily based in Adelaide CBD, Adelaide, hybrid, or fully remote?