Customer Service Officer

How to use this kit

Ground every answer in facts on this page and the original listing. We never invent Glassdoor-style reviews or salaries that are not in our data.

Interview prep

Expect scenarios on taking a complaint, explaining a service change, and documenting the outcome. Practise concise summaries of inquiries, billing or deposit steps, and how you verify a problem was resolved. Be ready to describe tools you use to track tickets or notes.

Fit summary

Strong fit if you stay organised under call volume, write clear notes, and enjoy helping people navigate local waste or utility-style services in a CBD office setting.

Day in the role

As a Customer Service Officer at East Waste in Adelaide CBD, you would handle resident and customer queries by phone or in person about services, orders, accounts, and complaints; log each contact; confirm fixes were applied; follow up on investigations or adjustments; and process billing, address changes, or discontinuance requests in the system.

Skills to emphasize

Build clear phone and face-to-face communication, accurate record-keeping, and calm complaint handling. Free starting points:

• HubSpot Academy — Customer Service Fundamentals (free)
• Alison — Customer Service courses (free to learn)

FAQ from this listing

Is this role remote?

No. The listing is on-site in Adelaide CBD, Adelaide.

What does a Customer Service Officer typically do day to day?

They answer product or service questions, log interactions, chase resolutions, notify customers of outcomes, and process billing or account changes on computers.

Which free courses support this path?

HubSpot Academy Customer Service Fundamentals is free, and Alison’s customer service courses are free to learn.

Occupation tasks (O*NET)

Public-domain labor data — prepare examples for 2–3 of these.

• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
• Refer unresolved customer grievances to designated departments for further investigation.
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

O*NET source

Role overview (listing rewrite)

CUSTOMER SERVICE OFFICER at East Waste in Adelaide CBD, Adelaide Role Overview The Customer Service Officer position at East Waste offers a part-time opportunity to join our team in the heart of Adelaide. As an integral member of our customer service department, you will be responsible for providing exceptional support and advice to customers regarding waste collection services. Core Duties Respond to customer inquiries via phone, email, and in-person interactions Process customer complaints and provide resolutions Assist with the scheduling of waste collections and other related services Provide accurate information on waste management policies and procedures Maintain a professional demeanor and ensure high standards of customer service What You Bring A minimum of 1-2 years’ experience in customer service or related field is preferred Strong communication skills, both written and verbal Ability to work effectively under pressure and manage multiple tasks simultaneously Proficiency in Microsoft Office Suite and familiarity with CRM systems A proactive approach to problem-solving and a commitment to customer satisfaction About the Company East Waste, trading as The Eastern Waste Management Authority, is a regional subsidiary of several councils including Adelaide Hills Council, City of Burnside, Campbelltown City Council, City of Mitcham, City of Norwood Payneham & St Peters, City of Prospect, City of Unley, and the Corporation of the Town of Walkerville. Our mission is to provide efficient waste collection services while promoting sustainable practices in our community. Ready to Apply? To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.

Full job on Get A Job.AI

Questions to ask them

• What does success look like in the first 90 days for this role?
• How is the team structured, and who would I work with most?
• What tools and systems does this role use daily?
• Is the work primarily based in Adelaide CBD, Adelaide, hybrid, or fully remote?