Customer Service Officer (Bank Teller)

How to use this kit

Ground every answer in facts on this page and the original listing. We never invent Glassdoor-style reviews or salaries that are not in our data.

Interview prep

• Walk through a time you resolved a customer problem and verified the fix.
• Explain how you keep transaction or inquiry records complete and clear.
• Describe balancing speed at the counter with accuracy and policy.

Fit summary

Strong fit if you enjoy face-to-face service, careful record-keeping, and steady branch routines. Less fit if you want remote work or purely sales-driven roles.

Day in the role

As a Customer Service Officer (Bank Teller) at Bank of China Limited Singapore Branch, you would serve walk-in customers at the counter: handle deposits and payments, answer product questions, log inquiries and complaints, and confirm fixes were completed. Work is in-person in Singapore and centers on accurate records, clear explanations, and careful cash or account updates using branch systems.

Skills to emphasize

• HubSpot Academy — Customer Service Fundamentals (free)
• Alison — Customer Service courses (free to learn)
• Practice accurate note-taking, calm de-escalation, and careful handling of payments and account changes.

FAQ from this listing

Is this role remote?

No. The listing is on-site in Singapore for Bank of China Limited Singapore Branch.

What core tasks should I expect?

Customer contact, logging interactions, following up on issues, taking payments or deposits, and completing forms—applied in a bank teller context.

Where can I build free skills first?

HubSpot Academy Customer Service Fundamentals (free) and Alison customer service courses (free to learn) are practical starting points.

Occupation tasks (O*NET)

Public-domain labor data — prepare examples for 2–3 of these.

• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
• Refer unresolved customer grievances to designated departments for further investigation.
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

O*NET source

Role overview (listing rewrite)

BANK OF CHINA LIMITED SINGAPORE BRANCHSingaporeFull Time, On-site Position The Opportunity We are seeking dynamic and customer-focused individuals to join our Consumer Banking team as a Customer Service Officer (Bank Teller). As an integral part of the branch operations, you will interact with customers from diverse backgrounds, ensuring their banking needs are met with excellence. This role offers a rewarding environment where your interpersonal skills and service-oriented mindset can thrive. Day-to-Day Responsibilities Provide exceptional customer service by addressing inquiries and assisting with transactions in a timely manner. Handle cash management tasks, including counting, sorting, and securing cash and other valuables. Process various banking transactions such as deposits, withdrawals, and account openings. Offer financial advice and product information to customers based on their needs. Support the team in maintaining a clean and organized branch environment. What We're Looking For A proactive attitude with strong communication skills. The ability to multi-task effectively and work well within a team environment. Patient, empathetic, and customer-oriented personality traits. Familiarity with banking procedures and practices is preferred but not essential for training. About Bank of China Limited Singapore Branch Bank of China Limited Singapore Branch has a rich history of providing comprehensive financial services to individuals and businesses. Our team of professionals is dedicated to delivering top-notch service, fostering long-term relationships with our clients. Join us in shaping the future of banking in Singapore. Ready to Apply? To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.

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Questions to ask them

• What does success look like in the first 90 days for this role?
• How is the team structured, and who would I work with most?
• What tools and systems does this role use daily?
• Is the work primarily based in Singapore, hybrid, or fully remote?