Customer Service Manager

How to use this kit

Ground every answer in facts on this page and the original listing. We never invent Glassdoor-style reviews or salaries that are not in our data.

Interview prep

Bring stories of coaching agents, fixing sales-to-service handoffs, and improving CSAT or first-contact resolution under pressure.

Fit summary

Best for people who have led service teams in trade or industrial settings and stay calm when operations and customers collide.

Day in the role

As Customer Service Manager at Brickworks in Horsley Park, you lead the frontline team, coach agents on complex trade accounts, and own escalations when deliveries or warranties go wrong. Days mix stand-ups, queue reviews, and handoffs with sales and logistics.

Skills to emphasize

• HubSpot Academy — Customer Service Fundamentals (free)
• Alison — Customer Service courses (free to learn)

FAQ from this listing

Is this role remote?

No. It is listed for Horsley Park, Fairfield Area, on-site.

Which certs match this path?

HubSpot Academy Customer Service Fundamentals is free; Alison customer service courses are free to learn.

Where is the occupation profile?

See O*NET 11-2032.00 for the linked task set.

Occupation tasks (O*NET)

Public-domain labor data — prepare examples for 2–3 of these.

• Assign, supervise, and review the activities of public relations staff.
• Confer with labor relations managers to develop internal communications that keep employees informed of company activities.
• Design and edit promotional publications, such as brochures.
• Develop and maintain the company's corporate image and identity, which includes the use of logos and signage.
• Develop, implement, or maintain crisis communication plans.
• Direct activities of external agencies, establishments, or departments that develop and implement communication strategies and information programs.
• Draft speeches for company executives and arrange interviews and other forms of contact for them.
• Establish and maintain effective working relationships with clients, government officials, and media representatives and use these relationships to develop new business opportunities.

O*NET source

Role overview (listing rewrite)

CUSTOMER SERVICE MANAGER at Brickworks in Horsley Park, Fairfield Area What This Role Involves We are seeking a motivated and experienced Customer Service Manager to lead our customer service team based in Horsley Park, NSW. Reporting directly to the General Manager, you will be responsible for leading and supporting your team to deliver exceptional customer service while driving operational efficiency and continuous improvement. Day-to-Day Responsibilities Oversee daily customer service operations Build strong relationships with customers Drive operational efficiency and continuous improvement initiatives Support the General Manager in achieving organizational goals Ensure high standards of customer satisfaction are maintained What You Bring Motivated and experienced individual with a proven track record in customer service management Strong leadership skills to manage and motivate a team Excellent communication and interpersonal skills Adept at driving operational efficiency and continuous improvement Proven ability to build strong relationships with customers Working at Brickworks At Brickworks, we value our employees and provide a supportive work environment. We offer competitive salaries and benefits packages that align with industry standards. Next Steps To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.

Full job on Get A Job.AI

Questions to ask them

• What does success look like in the first 90 days for this role?
• How is the team structured, and who would I work with most?
• What tools and systems does this role use daily?
• Is the work primarily based in Horsley Park, Fairfield Area, hybrid, or fully remote?