Customer Service Manager

How to use this kit

Ground every answer in facts on this page and the original listing. We never invent Glassdoor-style reviews or salaries that are not in our data.

Interview prep

Be ready with examples of coaching underperforming service staff, handling escalated resident issues, and running clear comms during disruption. Prepare questions on NZ sites, peak intake seasons, and how UniLodge measures response quality after ownership changes.

Fit summary

Strong fit if you lead service teams in hospitality, housing, or high-volume B2C ops and can stay calm with students and families. Less ideal if you want pure remote work or no people management—this listing is on-site New Zealand and management-facing.

Day in the role

As Customer Service Manager at UniLodge, a typical day centres on resident and parent enquiries, complaint escalation, and coaching frontline staff across student accommodation operations. You set service standards, review case quality, coordinate with site teams on move-in peaks and maintenance friction, and keep communications clear during high-volume periods (intakes, exams, end-of-lease).

Skills to emphasize

• HubSpot Academy — Customer Service Fundamentals (free)
• Alison — Customer Service courses (free to learn)

FAQ from this listing

What does UniLodge do?

It operates student accommodation; recent news focuses on a large Japanese-led investment in the business.

Is this role remote?

No—the listing marks remote as off and places the job in New Zealand.

Where can I skill up cheaply?

HubSpot’s Customer Service Fundamentals is free; Alison’s customer service courses are free to learn.

Occupation tasks (O*NET)

Public-domain labor data — prepare examples for 2–3 of these.

• Assign, supervise, and review the activities of public relations staff.
• Confer with labor relations managers to develop internal communications that keep employees informed of company activities.
• Design and edit promotional publications, such as brochures.
• Develop and maintain the company's corporate image and identity, which includes the use of logos and signage.
• Develop, implement, or maintain crisis communication plans.
• Direct activities of external agencies, establishments, or departments that develop and implement communication strategies and information programs.
• Draft speeches for company executives and arrange interviews and other forms of contact for them.
• Establish and maintain effective working relationships with clients, government officials, and media representatives and use these relationships to develop new business opportunities.

O*NET source

Company facts (cached)

Website: unilodge.com.au

Public cache only — not an employee review.

Role overview (listing rewrite)

CUSTOMER SERVICE MANAGER at UniLodge in New Zealand About This Position We are currently seeking a full-time Customer Service Manager to join our team at UniLodge Auckland Central. As the Front Office Supervisor, you will be responsible for managing a small operations team and overseeing daily operations, including the maintenance program. What You'll Do Manage a small operations team effectively Oversee daily operations to ensure smooth running of the front office Oversight of the maintenance program to keep facilities in top condition Ensure high standards of customer service are maintained Develop and implement strategies for improving operational efficiency Collaborate with team members to achieve departmental goals Qualifications Minimum 3 years' experience in a supervisory role within the hospitality or customer service industry Demonstrated ability to lead and motivate teams Strong organizational and time management skills Excellent communication and interpersonal skills Familiarity with property maintenance procedures and protocols A proactive approach to problem-solving Working at UniLodge Join our growing company based in Auckland, where you will have the opportunity to contribute significantly to the success of our operations. Our team culture values collaboration, innovation, and a commitment to delivering exceptional customer service. Apply Today To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there. Please ensure all required fields are filled out accurately for consideration.

Full job on Get A Job.AI

Questions to ask them

• What does success look like in the first 90 days for this role?
• How is the team structured, and who would I work with most?
• What tools and systems does this role use daily?
• Is the work primarily based in New Zealand, hybrid, or fully remote?