Customer Service – Insulation division (1year contract)

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Role overview (listing rewrite)

CUSTOMER SERVICE – INSULATION DIVISION (1 YEAR CONTRACT)Termico Group of CompaniesMiddle Swan, Swan Area What This Role Involves The Customer Service & Scheduling Officer role at Termico Group of Companies involves providing exceptional customer service and managing scheduling for the insulation division. Key responsibilities include: Handling customer inquiries via phone, email, and in-person interactions. Scheduling appointments with customers and internal teams. Maintaining accurate records and updating customer information. Assisting with order processing and ensuring timely delivery of services. Your Responsibilities You will be responsible for: Providing excellent customer service to ensure high levels of satisfaction. Maintaining a professional and efficient workflow in the scheduling department. Updating and managing customer databases with accuracy and attention to detail. Coordinating with internal teams to ensure smooth operations. Qualifications To succeed in this role, you should have: A minimum of 1 year experience in a similar customer service or scheduling position. Strong coordination and organizational skills. Excellent communication and interpersonal skills. Familiarity with customer relationship management (CRM) software is advantageous. Working at Termico Group of Companies Termico Group of Companies offers a dynamic work environment where you can grow professionally. Key aspects include: No remote working; you will be based in Middle Swan, WA 6090. A flexible schedule with Monday to Friday availability and no weekend work required. Finish your day by 3:00 pm or 3:30 pm every day for a balanced work-life balance. Enjoy one additional paid day off each month, providing 12 extra days of vacation annually. Ready to Apply? To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.

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• What does success look like in the first 90 days for this role?
• How is the team structured, and who would I work with most?
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• Is the work primarily based in Middle Swan, Swan Area, hybrid, or fully remote?