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Prepare STAR stories on angry customers, policy exceptions, and SLA trade-offs. Expect scenario questions on refunds, delays, and when to escalate further. Show you can stay factual under pressure and document cases cleanly for a mobility brand.
Strong fit if you thrive in high-volume service with real traveler stakes, prefer structured policy over freestyle chat, and can commit to Bangalore onsite contract work. Weaker fit if you want pure product or fully remote roles.
As a Customer Service & Escalations Executive at Flix in Bangalore, you will handle complex traveler cases—missed connections, refunds, complaints—that frontline agents escalate. Days mix queue work, policy checks, calm multi-channel replies, and handoffs to operations when network disruptions need a fix, not just an apology.
Build depth in de-escalation, written English, CRM hygiene, and travel/ops policy judgment. CERTS lists no matching certifications or costs—skip paid credential hunting unless Flix specifies tools in the offer.
No. The listing is Bangalore-based with remote set to off.
You own cases that need more judgment than standard FAQs—disputes, sensitive refunds, and multi-touch traveler issues for Flix’s travel operations.
Provided cert data has no family or resources, so none are mandated by this enricher; follow whatever tools Flix lists in the job pack.
Website: flixbus.com
Public cache only — not an employee review.
CUSTOMER SERVICE & ESCALATIONS EXECUTIVE - BANGALORE (CONTRACTUAL)Flix, Bangalore, Karnataka About the Role We are seeking a proactive and detail-oriented Traffic Control Executive to join our dynamic team at Flix in Bangalore. As a Customer Service & Escalations Executive, you will play a crucial role in ensuring exceptional customer service and managing escalations effectively. Provide excellent customer service by resolving issues promptly and efficiently Handle escalated cases with a high level of professionalism and empathy Collaborate closely with other departments to ensure seamless resolution of customer concerns Stay updated on company policies, procedures, and industry trends Key Responsibilities Your primary responsibilities will include: Responding to customer inquiries and complaints in a timely manner Assisting with the resolution of complex issues requiring escalated attention Maintaining accurate records of interactions and resolutions Providing feedback on service improvements based on customer experiences Requirements To be successful in this role, you should have: A minimum of 1-2 years of experience in a similar customer service or support role Strong communication and interpersonal skills Ability to work well under pressure and manage multiple tasks simultaneously Demonstrated problem-solving abilities and attention to detail Familiarity with travel industry operations is a plus About the Company Flix offers a dynamic work environment, competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable. As we continue to expand our operations across India, one of the fastest-growing bus markets in the world, this is an exciting opportunity for career advancement. Applying for This Role To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there. Please ensure all required fields are filled accurately and submit a detailed resume along with relevant experience details.
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