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Best suited to organised, empathetic communicators who can juggle walk-in and phone demand in a community animal-welfare setting in South Auckland, and who are comfortable on-site work in Manukau rather than remote roles.
As Customer Service Coordinator at Elmo Spca in Manukau/Mangere, a typical day centres on front-line contact: answering calls and enquiries, guiding visitors or adopters, logging cases, and handing off animal-care or operational issues to the right team. Expect calendar coordination, clear written notes, calm handling of urgent or emotional situations, and keeping service standards consistent on site (not remote).
The listing points to Manukau/Mangere in Auckland, with on-site work (not remote).
You coordinate customer contact, enquiries and handoffs so visitors and callers get clear help and the right internal follow-up.
No—the posting marks this as a non-remote role at the Manukau location.
CUSTOMER SERVICE COORDINATOR / AUCKLAND, MANGERE — Elmo Spca, Manukau, Auckland What This Role Involves This role is a casual position designed to cover sickness, leave, and high workload periods. As a Customer Service Coordinator, you'll have the opportunity to interact with various stakeholders, including clients, volunteers, and other team members. The role involves providing excellent customer service, managing inquiries, and ensuring that all interactions are positive and efficient. Your Responsibilities Responding to client inquiries via phone, email, or in-person visits Assisting with administrative tasks such as scheduling appointments and managing records Supporting the Animal Services team by providing general assistance where needed Maintaining a professional demeanor at all times What We're Looking For A passion for animal welfare and community engagement Strong communication skills, both written and verbal Excellent organizational and time management abilities The ability to work independently as well as part of a team Basic computer skills, particularly with Microsoft Office Suite or similar software About the Company Elmo Spca is dedicated to providing compassionate care for animals and promoting responsible pet ownership. Our team works tirelessly to ensure that every animal receives the best possible treatment and support. Applying for This Role To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there. The role is based in Mangere, Auckland, and requires no remote work. If interested, please submit your resume and a cover letter highlighting relevant experience. To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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