Customer Service Coordinator

How to use this kit

Ground every answer in facts on this page and the original listing. We never invent Glassdoor-style reviews or salaries that are not in our data.

Interview prep

• Walk through a tough resident complaint: listen, log, escalate, confirm resolution.
• Explain how you track follow-ups and handoffs in a multi-channel desk.
• Discuss billing/deposit conversations with clear, calm language.

Fit summary

Strong match if you like structured resident support, accurate admin, and on-site coordination in student accommodation—not a remote desk role.

Day in the role

As a Customer Service Coordinator at UniLodge, you would handle resident and prospect contact by phone or in person—housing info, move-in/out or account changes, complaints—and log every interaction. You would follow up to confirm fixes, explain charges or billing, and process forms and system updates typical of student-housing front-of-house ops.

Skills to emphasize

• HubSpot Academy — Customer Service Fundamentals (free)
• Alison — Customer Service courses (free to learn)

FAQ from this listing

Is this role remote?

No—the listing is non-remote in New Zealand.

What does UniLodge do?

It runs student housing; recent news covers a large Samty-led stake sale in the operator.

What skills matter most?

Clear phone/in-person communication, precise records, and follow-through on service fixes—core O*NET customer-service tasks.

Occupation tasks (O*NET)

Public-domain labor data — prepare examples for 2–3 of these.

• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
• Refer unresolved customer grievances to designated departments for further investigation.
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

O*NET source

Company facts (cached)

Website: unilodge.com.au

Public cache only — not an employee review.

Role overview (listing rewrite)

Customer Service Coordinator at UniLodge in New Zealand Role Overview We are seeking a dedicated and proactive Customer Service Coordinator to join our team at UniLodge Mayoral Drive Student Accommodation, Auckland. This role is focused on enhancing the customer experience through efficient property management tasks, administration support, and leasing assistance for student apartments. Key Responsibilities Provide exceptional customer service to students and staff Manage and resolve customer inquiries and complaints effectively Assist with the leasing process for new students Support property maintenance and management tasks Handle administrative duties such as record-keeping and documentation Requirements A minimum of 1-2 years of experience in customer service or a related field Strong communication skills, both written and verbal Ability to work independently and as part of a team Proficient in Microsoft Office Suite (Word, Excel, Outlook) Excellent organizational and time management skills Demonstrated ability to handle multiple tasks and prioritize effectively About the Company UniLodge is a vibrant company focused on creating a fun and engaging environment for students. Based at UniLodge Mayoral Drive Student Accommodation in Auckland, we offer a unique blend of modern amenities and community spirit. Our team culture emphasizes collaboration, innovation, and continuous improvement. Ready to Apply? To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.

Full job on Get A Job.AI

Questions to ask them

• What does success look like in the first 90 days for this role?
• How is the team structured, and who would I work with most?
• What tools and systems does this role use daily?
• Is the work primarily based in New Zealand, hybrid, or fully remote?