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Be ready to show clear spoken English for UK customers, calm handling of complaints, and comfort with call-centre tools.
Best fit if you want on-site customer service in Melkbosstrand/Cape Town for a UK-facing campaign with Believe Resourcing PTY, and you can work set shifts with strong English and process discipline. Thin public data on the employer means confirm hours, pay, and campaign type directly with the recruiter.
As a Customer Service Consultant on Believe Resourcing PTY’s UK Campaign in Melkbosstrand, expect a shift of inbound/outbound contact with UK customers: resolving queries, following scripts and CRM notes, escalating issues, and hitting quality and handle-time targets for the campaign.
No. The listing is on-site in Melkbosstrand / Cape Town City Centre (remote flag is off).
Supporting UK customers from South Africa—typically phone or chat under campaign scripts and quality standards.
Location data points to the Cape Town Ward 23 / Birkenhead Drive area in the City of Cape Town, Western Cape—confirm the exact site with Believe Resourcing PTY.
BEGIN JOB DESCRIPTION The Opportunity Believe Resourcing PTY is seeking Customer Service Consultants to join their UK campaign team based in Melkbosstrand, Cape Town City Centre. This role offers a full-time position with rotational shifts covering Monday through Sunday, aligned to the UK business hours. Responsibilities Provide exceptional customer service over phone and email Handle inquiries, complaints, and resolve issues efficiently Build strong relationships with customers to ensure satisfaction Work in a fast-paced environment with varying shift schedules Skills & Qualifications A minimum of 6 months of international call centre experience Excellent communication and interpersonal skills Strong problem-solving abilities Proficient in using CRM software and other customer service tools Ability to work independently and as part of a team Flexible with availability for rotational shifts More About Believe Resourcing PTY BELIEVE RESOURCING PTY is a trusted provider of recruitment services, specializing in finding the right talent for various industries. With a focus on customer service excellence, our client is a global leader in customer experience solutions. Next Steps If you meet the requirements and are eager to join an exciting UK campaign team, we encourage you to apply immediately. To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there. To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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