Customer Service Agent (Remote)

How to use this kit

Ground every answer in facts on this page and the original listing. We never invent Glassdoor-style reviews or salaries that are not in our data.

Interview prep

• Walk through how you document calls and close the loop after a complaint.
• Give an example of clarifying a service or billing question over the phone.
• Explain remote habits: quiet workspace, reliable tools, and clear written notes.

Fit summary

Strong fit if you communicate calmly, track details accurately, and can support pet owners remotely on scheduling, records, and follow-up for a spay/neuter nonprofit context.

Day in the role

As a remote Customer Service Agent at Spay Neuter Network, you would handle calls and messages about services, record inquiries and complaints, confirm problem resolution, and update records or billing details in systems—aligned with core customer service agent work.

Skills to emphasize

• HubSpot Academy — Customer Service Fundamentals (free)
• Alison — Customer Service courses (free to learn)

FAQ from this listing

Is this role remote?

Yes—the listing is remote, with a Texas, U.S. location tag.

What does the job typically involve?

Customer contact, accurate records, confirming resolutions, and computer-based service updates, per O*NET customer service agent tasks.

Which free training matches this path?

HubSpot Academy Customer Service Fundamentals (free) and Alison customer service courses (free to learn).

Occupation tasks (O*NET)

Public-domain labor data — prepare examples for 2–3 of these.

• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
• Refer unresolved customer grievances to designated departments for further investigation.
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

O*NET source

Role overview (listing rewrite)

CUSTOMER SERVICE AGENT (REMOTE) - Spay Neuter Network, Texas, US About the Role We are seeking a high-volume organization providing services to over 50,000 pets annually. As a Customer Service Agent, you will join our team in the Customer Service Center where we handle an average of 4,000-5,000 calls each month. This role requires a customer-focused individual who is detail-oriented and efficient. You should be polite and professional in all interactions. Key Responsibilities Handle incoming calls from pet owners seeking information or assistance with services Provide accurate and timely information about our spay and neuter services Assist with scheduling appointments for pets Answer general inquiries related to our organization’s services and policies Ensure all interactions are conducted in a courteous and professional manner Requirements Strong communication skills, both verbal and written Experience in customer service or a related field is preferred but not required Able to multitask and work efficiently under pressure Punctual and reliable with excellent time management skills Proficient in Microsoft Office Suite (Word, Excel) Must be able to work remotely with a stable internet connection Working at Spay Neuter Network At Spay Neuter Network, we are dedicated to providing high-quality services that help reduce pet overpopulation. Our team is passionate about making a positive impact on the lives of pets and their owners. As a Customer Service Agent, you will be part of an organization committed to excellence in customer service. Next Steps To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.

Full job on Get A Job.AI

Questions to ask them

• What does success look like in the first 90 days for this role?
• How is the team structured, and who would I work with most?
• What tools and systems does this role use daily?
• Is the work primarily based in Texas, US, hybrid, or fully remote?