Customer Service Advocate

How to use this kit

Ground every answer in facts on this page and the original listing. We never invent Glassdoor-style reviews or salaries that are not in our data.

Interview prep

• Walk through calming an upset client and verifying the fix.
• Explain how you document calls, complaints, and follow-ups.
• Show comfort with billing questions and computer-based account updates.

Fit summary

Strong fit if you like phone-and-system work, accurate notes, and solving service issues for a regulated medical-waste provider in Richmond, VA (onsite).

Day in the role

As a Customer Service Advocate at Daniels-Sharpsmart, your day centers on helping clients with medical-waste service questions: calls or chats about accounts, pickups, billing, and complaints; logging each contact; confirming fixes; and updating records or service orders in company systems—aligned with O*NET customer-service work (43-4051.00).

Skills to emphasize

• HubSpot Academy — Customer Service Fundamentals — free
• Alison — Customer Service courses — free to learn

FAQ from this listing

What does Daniels-Sharpsmart do?

It provides medical-waste services; news also covers facility growth and related legal or permitting stories.

Is this role remote?

The listing is onsite (remote: 0) in Richmond, VA.

Which free training helps?

HubSpot Customer Service Fundamentals is free; Alison customer-service courses are free to learn.

Occupation tasks (O*NET)

Public-domain labor data — prepare examples for 2–3 of these.

• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
• Refer unresolved customer grievances to designated departments for further investigation.
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

O*NET source

Role overview (listing rewrite)

CUSTOMER SERVICE ADVOCATEDaniels-sharpsmartRichmond, VA About the Role At Daniels Health, we are seeking a Customer Service Advocate to serve as the trusted voice for our healthcare clients. You will ensure every interaction is smooth, solutions-focused, and service-driven. This role plays a crucial part in making a meaningful impact in healthcare while growing your career. Core Duties Provide exceptional customer service by addressing inquiries and resolving issues promptly and effectively. Act as the primary point of contact for our clients, offering support and guidance on product usage and compliance. Collaborate with cross-functional teams to ensure seamless operations and client satisfaction. Stay updated on industry trends and regulatory changes to provide accurate information to clients. Who We're Looking For We are looking for a detail-oriented, empathetic, and proactive individual who can handle multiple tasks efficiently. A background in healthcare or customer service is preferred but not required. Excellent communication skills, both written and verbal, are essential. Additionally, the ability to work well under pressure and maintain a positive attitude is crucial. Working at Daniels-sharpsmart At Daniels Health, our mission is to make healthcare safer by providing reusable medical waste containers designed to reduce needlestick injuries and support sustainability. After use, we professionally clean and sanitize each container for reuse while responsibly disposing of medical waste at our treatment facilities. Our closed-loop system ensures safety, compliance, and environmental responsibility for our customers. Ready to Apply? To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.

Full job on Get A Job.AI

Questions to ask them

• What does success look like in the first 90 days for this role?
• How is the team structured, and who would I work with most?
• What tools and systems does this role use daily?
• Is the work primarily based in Richmond, VA, hybrid, or fully remote?