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Be ready to show calm phone and face-to-face manner, confidentiality with candidate data, and multitasking when the desk is busy. Practise examples of de-escalating a frustrated caller, prioritising walk-ins vs. appointments, and accurate note-taking. Ask how reception links to their recruiting and training schedules on this Reading site.
Strong fit if you enjoy people-facing admin, clear speech, and organised routines in a recruitment/training setting. Less suitable if you need remote work or a purely backend desk with little public contact. Reliability for fixed on-site hours in Reading matters more than specialised technical credentials here.
As a Customer Service Advisor/Receptionist with Gordon Yates Recruiting & Training Ltd in Reading, a typical day centres on front-desk greeting, call handling, visitor and candidate sign-in, diary and room coordination, and clear handoffs to recruiters or trainers. You would keep reception tidy and professional, update simple records, and resolve routine queries politely under time pressure—on-site only, not remote.
No. The listing is for Reading, Berkshire, with remote set to off-site work only.
Gordon Yates Recruiting & Training Ltd is named on the advert; no extra company profile was provided in the source data.
Location data points to the Royal Berkshire Hospital area on London Road (RG1), Katesgrove/Newtown—confirm the exact desk with the recruiter.
CUSTOMER SERVICE ADVISOR/RECEPTIONIST - Gordon Yates Recruiting & Training Ltd - Reading, Berkshire Position Summary We are seeking a Customer Service Advisor/Receptionist to join our team at Gordon Yates Recruiting & Training Ltd in central Reading. This role offers an immediate start and a competitive hourly rate of £14.50. The successful candidate will be responsible for managing the reception desk, ensuring high standards of health and safety, and maintaining security levels within the building. Day-to-Day Responsibilities Open and close the building while maintaining security levels (building sweeps for people on site when closing) Manage the reception desk as part of a rota that includes weekends and evenings Maintain a high standard of health and safety by undertaking regular checks and reporting any issues Requirements Previous experience in customer service or reception roles is advantageous but not essential A strong attention to detail and the ability to work independently as well as part of a team Good communication skills, both verbal and written Ability to manage multiple tasks effectively under pressure Flexibility with working hours including weekends and evenings About Gordon Yates Recruiting & Training Ltd Gordon Yates Recruiting & Training Ltd is a reputable company based in Reading, Berkshire. We specialize in providing high-quality recruitment and training services to our clients. Our team works diligently to ensure that all candidates are well-prepared for their roles. Next Steps To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there. Please ensure your CV and cover letter highlight relevant experience in customer service or reception roles.
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