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Good fit if you communicate clearly, stay patient under volume, and want member-facing work at USAA in Phoenix. Less ideal if you need remote-only work or prefer non-service roles.
As a Customer Service Advisor at USAA in Phoenix, you would handle member questions about banking and insurance products, resolve account issues, document contacts accurately, and escalate complex cases. The day mixes live channels, follow-ups, and policy-aligned guidance for a member base that includes military and veteran households.
The listing is on-site in Phoenix, AZ (not remote).
HubSpot Academy Customer Service Fundamentals is free; Alison Customer Service courses are free to learn.
USAA has invested $5M with Wounded Warrior Project on veteran financial security and acquired Noblr, Inc.
Website: uni-saarland.de
Public cache only — not an employee review.
CUSTOMER SERVICE ADVISOR | USAA | PHOENIX, AZ Position Summary We are currently seeking dedicated professionals to join our team as Customer Service Advisors in our Phoenix office. This role is full-time and requires a commitment to providing exceptional service to our members through highly competitive products and trusted advice. Day-to-Day Responsibilities Provide outstanding customer service by answering inquiries, resolving issues, and assisting with financial transactions. Participate in a comprehensive, fully paid three-month training program that includes class discussions, hands-on training, and e-learning modules. Adopt a proactive and independent support style to effectively serve our membership. Work flexible schedules ranging from 6:00 am to 10:00 pm local time, including weekday hours after 6:00 pm with a shift differential of 15% and weekend work on Saturdays or Sundays. What We're Looking For Dedication to providing exceptional service and support to our members. A willingness to learn and grow in the role, with a commitment to professional development through ongoing training programs. Availability for various schedules that include one weekend day per week. About the Company At USAA, our mission is to empower our members to achieve financial security. We are committed to being the #1 choice for the military community and their families. Our core values of honesty, integrity, loyalty, and service define how we treat each other and our members. This role offers a fulfilling career with opportunities for growth and development. Our office is located at Norterra Dr. (Happy Valley) and I-17 in Phoenix, AZ. We welcome military veterans and spouses to apply; however, relocation assistance is not available for this position. Applying for This Role We are currently accepting applications for the Customer Service Advisor role. To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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