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Be ready to show calm phone manner, accurate note-taking, and examples of resolving complaints under time pressure. For a recruitment setting, prepare brief stories about handling confidential details and following scripts without sounding robotic.
Best suited to people who like structured contact work, clear process, and on-site presence in the Lowestoft area rather than remote-first roles.
As a Customer Service Advisor at Civic Recruitment Limited in Somerleyton, Lowestoft, a typical day centres on candidate and client contact: answering inbound calls and emails, updating records, scheduling interviews, and handing clear next steps. Expect steady queue work, accurate CRM notes, and polite escalation when a placement or pay query needs a recruiter.
Free pathways aligned to this role family:
The listing is not remote; work is tied to Somerleyton, Lowestoft.
The employer is a recruitment firm; the Customer Service Advisor focus is supporting candidates and clients through day-to-day contact and admin.
Yes: HubSpot Academy Customer Service Fundamentals is free, and Alison customer service courses are free to learn.
Civic Recruitment Limited - Somerleyton, Lowestoft About This Position We are currently seeking a Customer Service Advisor to join our team at Civic Recruitment Limited in Somerleyton, Lowestoft. As a Customer Services Advisor, you will play a crucial role in delivering exceptional service to residents, businesses, and stakeholders of a local authority. The position is a full-time contract lasting 1.5 months. Key Responsibilities To provide advice, information, and resolution to customer enquiries across multiple access channels including phone, email, and in-person interactions. To maintain accurate records of all customer interactions and ensure timely follow-up on outstanding issues. To assist with the processing of applications, forms, and other documentation as required by the local authority. To contribute to a positive team environment that prioritizes customer satisfaction and service excellence. Skills & Qualifications A proactive attitude and strong communication skills. Experience in providing customer service, preferably within a similar role or related field. Excellent problem-solving abilities to address customer concerns effectively. Familiarity with CRM systems and other relevant software tools would be advantageous. Working at Civic Recruitment Limited Civic Recruitment Limited is committed to fostering a supportive work environment where employees can thrive. Our team values collaboration, innovation, and continuous improvement. As part of our team, you will have the opportunity to contribute to meaningful projects that make a positive impact on the community. Applying for This Role To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there. Please ensure all required fields are filled out accurately and submit your application as soon as possible. To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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