Customer Service Administrator (Manufacturing)

How to use this kit

Ground every answer in facts on this page and the original listing. We never invent Glassdoor-style reviews or salaries that are not in our data.

Interview prep

Be ready with examples of calming an escalated customer, correcting a records error, and prioritising competing deadlines. Expect scenario questions on manufacturing lead times, incomplete orders, and how you would brief a colleague on next steps.

Fit summary

Strong fit if you enjoy structured admin, calm phone/email support, and manufacturing-side detail (orders, shipping, quality notes). On-site Eastern England work; remote is not indicated.

Day in the role

As a Customer Service Administrator (Manufacturing) with Hudson Shribman in Eastern England, a typical day centres on order and enquiry handling for manufacturing clients: answering policy and process questions, chasing shipping or production details, logging issues, and escalating sticky complaints. You would check records for accuracy, keep deadlines visible, and coordinate with internal teams so customer commitments stay on track.

Skills to emphasize

Strengthen complaint handling, clear written updates, and comfort reading production/shipping records. Free starting points:

• HubSpot Academy — Customer Service Fundamentals (free)
• Alison — Customer Service courses (free to learn)

FAQ from this listing

Is this role remote?

No. The listing marks remote as off; expect on-site work in Eastern England, UK.

What does the day focus on?

Customer queries and complaints, checking production or shipping records, and keeping admin workflows accurate for a manufacturing context at Hudson Shribman.

Which free learning paths match this family?

HubSpot Academy Customer Service Fundamentals (free) and Alison customer service courses (free to learn), as listed for the Customer Service Representatives family.

Occupation tasks (O*NET)

Public-domain labor data — prepare examples for 2–3 of these.

• Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
• Resolve customer complaints or answer customers' questions regarding policies and procedures.
• Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
• Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
• Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
• Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
• Recruit, interview, and select employees.
• Interpret and communicate work procedures and company policies to staff.

O*NET source

Role overview (listing rewrite)

CUSTOMER SERVICE ADMINISTRATOR (MANUFACTURING)Hudson ShribmanCambridgeshire, Eastern England, UK The Opportunity We are seeking a Customer Service Administrator to join our dynamic organization in Cambridgeshire. As an integral part of the factory industrial engineering manufacturing team, you will support multiple departments to ensure smooth and efficient day-to-day operations. This role offers a competitive salary up to £30k per annum with bonus potential. Key Responsibilities Supporting multiple departments within the organization Maintaining accurate records and databases Handling customer inquiries and complaints effectively Assisting in the coordination of internal processes Collaborating with various teams to streamline operations What You Bring A proactive attitude towards problem-solving Excellent communication skills, both written and verbal Attention to detail in all tasks Experience in customer service or administrative roles is advantageous but not essential Proficiency in Microsoft Office Suite Why Join Hudson Shribman Joining Hudson Shribman means becoming part of a forward-thinking and supportive team. Our organization values innovation, collaboration, and continuous improvement. We offer a rewarding work environment where your contributions are recognized and valued. Apply Today To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there. Hudson Shribman is an equal opportunities employer and welcomes applications from all suitably qualified candidates regardless of their ethnicity, religion, disability, sex, sexual orientation, marital status, age or nationality.

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Questions to ask them

• What does success look like in the first 90 days for this role?
• How is the team structured, and who would I work with most?
• What tools and systems does this role use daily?
• Is the work primarily based in Eastern England, UK, hybrid, or fully remote?