Customer Service Administrator

How to use this kit

Ground every answer in facts on this page and the original listing. We never invent Glassdoor-style reviews or salaries that are not in our data.

Interview prep

Be ready to describe how you de-escalate complaints, coach someone through a tough case, and keep procedures and deadlines clear. Use concrete examples of checking work quality and communicating performance issues constructively.

Fit summary

Strong fit if you stay calm with customers, guide colleagues on policy, and like structured admin work. Thin public data on Phg Elmo means culture and tools should be confirmed in the interview.

Day in the role

As a Customer Service Administrator at Phg Elmo in New Zealand, you would typically coordinate office or service staff, handle escalated customer questions and complaints, check records for accuracy, and set schedules and duty assignments so standards and deadlines are met.

Skills to emphasize

• HubSpot Academy — Customer Service Fundamentals (free)
• Alison — Customer Service courses (free to learn)

FAQ from this listing

Is this role remote?

The listing is not marked remote; expect on-site or local work in New Zealand unless Phg Elmo says otherwise.

What does the occupation focus on?

Per O*NET, core work includes supervising service staff, resolving complaints, reviewing records, and assigning schedules and duties.

Which training is free?

HubSpot Academy Customer Service Fundamentals is free; Alison customer service courses are free to learn.

Occupation tasks (O*NET)

Public-domain labor data — prepare examples for 2–3 of these.

• Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
• Resolve customer complaints or answer customers' questions regarding policies and procedures.
• Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
• Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
• Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
• Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
• Recruit, interview, and select employees.
• Interpret and communicate work procedures and company policies to staff.

O*NET source

Role overview (listing rewrite)

CUSTOMER SERVICE ADMINISTRATOR at Phg Elmo in New Zealand Position Summary We are seeking a Customer Service Administrator to be the face of Habit Health and manage the administration of our busy physio clinic and fitness centres across Wellington. This role will involve managing shifts at two clubs, with specific hours that cannot be negotiated. What You'll Do Manage administrative tasks for our busy physio clinic and fitness centres. Be the face of Habit Health to customers, ensuring a positive experience. Handle shifts at Evans Bay: Monday 1:00 p.m. (and other specific shifts that are not negotiable). Qualifications Strong customer service skills. Ability to manage multiple tasks and shift schedules effectively. Proficiency in administrative software and tools. About Phg Elmo Phg Elmo is a leading provider of health and fitness services, with a focus on delivering exceptional customer experiences. Our mission is to support our clients' health journeys through comprehensive care and personalized attention. Ready to Apply? This is an excellent opportunity for someone eager to start working in the Health & Fitness industry. To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.

Full job on Get A Job.AI

Questions to ask them

• What does success look like in the first 90 days for this role?
• How is the team structured, and who would I work with most?
• What tools and systems does this role use daily?
• Is the work primarily based in New Zealand, hybrid, or fully remote?