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Website: primesystemsolutions.com
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Prime System Solutions is looking for a Customer Retention Team Lead to join our team in Quezon City, Metro Manila, Philippines. In this full-time, on-site role, you'll lead efforts to strengthen customer relationships, reduce churn, and drive long-term value for our pioneer accounts and key clients. The Opportunity This is a leadership position designed for someone passionate about customer success and retention strategy. You'll manage a team focused on proactive engagement, account health monitoring, and retention initiatives that maximize customer lifetime value. Your work will directly impact both client satisfaction and company revenue in a growing, relationship-driven organization. Day-to-Day Responsibilities Lead and mentor a team dedicated to customer retention and account management for pioneer accounts and key clients Develop and execute retention strategies tailored to client needs and business objectives Monitor account health metrics and identify at-risk clients for proactive intervention Build strong relationships with key stakeholders and champion their needs internally Coordinate with product, sales, and support teams to ensure seamless customer experiences Track retention KPIs, analyze churn patterns, and report on team performance Design and oversee customer success initiatives, renewal campaigns, and loyalty programs Qualifications Proven experience in customer retention, account management, or customer success roles Demonstrated leadership ability with experience managing and motivating teams Strong analytical skills and ability to work with data and metrics Excellent communication and interpersonal skills, with ability to influence across departments Strategic mindset with experience developing and executing retention plans Familiarity with CRM platforms and customer success tools Bachelor's degree or equivalent professional experience in a related field About Prime System Solutions Prime System Solutions is a dynamic technology company serving businesses across Quezon City and the wider Metro Manila region. We're committed to delivering exceptional solutions and support to our clients, with a culture that values strong customer relationships and team collaboration. Apply Today To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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