ONE
Role Overview
As a Customer Researcher at OnePay, you’ll define how we understand and connect with our customers — shaping consumer research strategy company-wide, not just executing against it. You’ll be the throughline between Brand, Marketing, Product, Design, and Business leadership, ensuring every major decision is grounded in a rigorous, shared understanding of the customer.
What You Will Do
Build and scale OnePay’s consumer insights function, define research standards, tools, governance, and processes. Lead quantitative and qualitative research to uncover consumer attitudes, behaviors, motivations, and perceptions.
Why It Might Be a Fit
7+ years of experience in consumer insights, quantitative research, or consumer science within fintech, consumer technology, retail, or a related industry. Demonstrated experience starting or scaling an early-stage research program.
Requirements
- 7+ years of experience in consumer insights, quantitative research, or consumer science within fintech, consumer technology, retail, or a related industry
- Demonstrated experience starting or scaling an early-stage research program
- Mastery across advanced quantitative methodologies
- Fluency with research and analytics tooling across the stack
- Track record as a solo or embedded researcher in a matrixed organization
- Proven ability to coach non-researchers to apply research methods independently
Benefits
- Competitive base salary
- Stock options
- Health benefits
- 401(k) plan with company match
- Remote-friendly (US)
- Flexible time off (FTO)
- Opportunities for growth
Originally posted on Himalayas
To apply for this job please visit himalayas.app.
Working in United States
The United States of America (USA), also known as the United States (U.S.) or America, is a country primarily located in North America. It is a federal republic consisting of 50 states and a federal capital district, Washington, D.C. The 48 contiguous states border Canada to the north and Mexico to the south, with the semi-exclave of Alaska in the northwest and the archipelago of Hawaii in the Pacific Ocean. The United States also asserts sovereignty over five major island territories and various uninhabited islands in Oceania and the Caribbean. It is a megadiverse country, with the world's th
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