Customer Relations Representative – State Farm Agent Team Member

Join Billy Holt - State Farm Agent as a Customer Relations Representative in Shavano Park, Bexar County, where you'll be the trusted point of contact for customers seeking insurance solutions and policy support. This full-time position offers the opportunity to build meaningful relationships while delivering exceptional service that helps families and businesses protect what matters most.

About the Role

As a Customer Relations Representative on our State Farm agent team, you'll be the voice and point of contact for our customers. You'll manage inquiries, process account changes, and ensure every interaction reflects our commitment to putting customers first. This role combines customer service excellence with administrative support that keeps our agency running smoothly and our customers satisfied.

What You'll Do

• Answer customer calls and emails, responding to policy questions, coverage inquiries, and service requests with knowledgeable, friendly support
• Process policy updates, additions, and adjustments while ensuring accuracy and compliance
• Schedule client meetings and appointments, coordinating calendars between customers and the agent
• Maintain detailed customer records and account information in our management systems
• Support sales efforts by identifying opportunities and providing information to help customers find the right coverage
• Resolve customer concerns and escalate complex issues appropriately
• Perform administrative tasks including documentation, filing, and data entry to support smooth daily operations

What We're Looking For

• Strong communication skills—both written and verbal—with the ability to explain insurance concepts clearly
• Customer service experience, preferably in insurance, banking, or a service-oriented industry
• Organizational skills and attention to detail when managing multiple customer accounts
• Ability to multitask and remain calm during busy periods
• Proficiency with computers and willingness to learn our agency management software
• A genuine desire to help customers and build long-term relationships

Why Join Our Team

We invest in our people. You'll receive comprehensive training and ongoing professional development to grow your skills and knowledge. Enjoy a competitive salary, health insurance coverage, and paid time off. We offer a flexible schedule that respects your life outside work, a Simple IRA retirement plan, performance-based bonuses, and paid licensing support to advance your career. Clear pathways for advancement mean your growth matters to us.

How to Apply

Ready to make a difference in our customers' lives? Apply through this listing to join the Billy Holt - State Farm Agent team in Shavano Park.