Customer Relations Representative – State Farm Agent Team Member

How to use this kit

Ground every answer in facts on this page and the original listing. We never invent Glassdoor-style reviews or salaries that are not in our data.

Interview prep

• Walk through how you document a complaint and verify the fix.
• Describe explaining a claim update or billing arrangement clearly.
• Give an example of accurate form or system entry under time pressure.

Fit summary

Strong fit if you like structured insurance-office customer contact—phone/in-person service, careful records, and follow-through—on a local State Farm agent team rather than a corporate remote role.

Day in the role

As a Customer Relations Representative on the Ryan Fetsch State Farm Agent team in Lyndon, you would handle customer contact by phone or in person—answering product and service questions, taking orders or account changes, logging inquiries and complaints, confirming fixes, following up on claim investigation results, arranging billing or payments, and completing contract or service forms on a computer.

Skills to emphasize

• HubSpot Academy — Customer Service Fundamentals — free
• Alison — Customer Service courses — free to learn

FAQ from this listing

Is this role remote?

No. The listing is on-site (remote flag is 0) in the Lyndon, Kansas area.

What kind of work is it?

Customer relations for a State Farm agent team: inquiries, records, claim or billing follow-up, and form completion.

Where can I train for free?

HubSpot Academy Customer Service Fundamentals is free; Alison customer service courses are free to learn.

Occupation tasks (O*NET)

Public-domain labor data — prepare examples for 2–3 of these.

• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
• Refer unresolved customer grievances to designated departments for further investigation.
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

O*NET source

Role overview (listing rewrite)

CUSTOMER RELATIONS REPRESENTATIVE - STATE FARM AGENT TEAM MEMBERRYAN FETSCH - State Farm AgentLyndon, Jefferson County About This Position We are seeking a Customer Relations Representative to join our team at RYAN FETSCH - State Farm Agent in Lyndon, Jefferson County. As a full-time employee, you will be responsible for generating exceptional customer experiences and contributing to the overall success of our agency. Key Responsibilities Provide excellent customer service through various channels including phone, email, and in-person interactions Process claims and handle inquiries related to insurance policies Offer policy recommendations based on customers' needs and preferences Participate in training sessions to enhance skills and knowledge of State Farm products and services Contribute to a team environment that fosters collaboration, innovation, and continuous improvement Qualifications High school diploma or equivalent; college degree preferred Previous experience in customer service or insurance industry is advantageous but not required Strong communication skills with the ability to build rapport and trust with customers Proficient in Microsoft Office Suite, particularly Excel and Word Aptitude for learning new software and systems quickly Ability to work flexible hours as needed to accommodate customer schedules About RYAN FETSCH - State Farm Agent Ryan Fetsch - State Farm Agent is dedicated to providing top-notch insurance solutions tailored to the unique needs of our customers. Our team is committed to excellence and continuous improvement, ensuring that every interaction with us leaves a positive impact. Ready to Apply? To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there. We look forward to hearing from you!

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Questions to ask them

• What does success look like in the first 90 days for this role?
• How is the team structured, and who would I work with most?
• What tools and systems does this role use daily?
• Is the work primarily based in Lyndon, Jefferson County, hybrid, or fully remote?