Customer Quality Specialist

Join IFF as a Customer Quality Specialist in Madison, Dane County, and help safeguard the standards behind products that touch everyday life. This full-time, on-site role puts you at the intersection of customer trust and product excellence.

About the Role

As a Customer Quality Specialist at IFF, you will serve as a vital link between the company and its customers, ensuring that the quality of every flavor, fragrance, food ingredient, and bioscience solution meets exacting expectations. Based in Madison, Dane County, this position is ideal for someone who thrives on detail, problem-solving, and making a measurable impact on products people rely on daily.

Key Responsibilities

• Act as a primary point of contact for customer quality matters, addressing inquiries and concerns with professionalism.
• Investigate quality-related issues, identify root causes, and coordinate effective resolutions.
• Partner with internal teams across manufacturing, technical, and supply functions to uphold product standards.
• Track quality trends and support continuous improvement initiatives that strengthen customer satisfaction.
• Maintain accurate documentation in line with regulatory and company requirements.

Qualifications

• Strong attention to detail with a methodical, analytical approach to resolving quality challenges.
• Excellent written and verbal communication skills for engaging customers and cross-functional colleagues.
• Ability to manage multiple priorities while maintaining a customer-first mindset.
• Comfort working on-site in Madison, Dane County, in a collaborative team environment.

About IFF

IFF is a global leader in flavors, fragrances, food ingredients, and health and biosciences. Through its Health & Biosciences division, the company channels a deep passion for nature and science into sustainable, life-enhancing technologies. IFF is committed to delivering innovations that elevate the everyday products consumers know and trust around the world.

How to Apply

Ready to grow your career as a Customer Quality Specialist with IFF in Madison, Dane County? View the full listing and apply via Adzuna to take the next step.