Customer Experience Representative

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Role overview (listing rewrite)

CUSTOMER EXPERIENCE REPRESENTATIVE at Kiwibank in Seaview, Lower Hutt About the Role Kiwibank is seeking a Customer Experience Representative to join our team based in Seaview, Lower Hutt. This role involves providing exceptional customer service and support across various banking inquiries. The successful candidate will be responsible for handling calls, emails, and chats from customers looking for advice on financial products and services. What You'll Do Handle a high volume of customer inquiries through phone, email, and chat platforms Provide accurate and timely information to assist with account queries, transactions, and product recommendations Resolve customer complaints and issues in a professional manner Offer financial advice based on customer needs and bank policies Contribute to a positive work environment by collaborating with team members Skills & Qualifications Excellent communication skills, both verbal and written Strong problem-solving abilities Adept at using technology for customer service tasks Previous experience in a customer service or financial services role is advantageous but not mandatory Flexible working hours to accommodate the needs of the contact centre environment More About Kiwibank Kiwibank, based in Lower Hutt with hybrid work arrangements, offers a unique opportunity for those looking to start their banking career. Enjoy staff rates for banking services, including home loan interest rate discounts. Our team of experts provides advice and solutions to thousands of New Zealanders daily, helping them secure their financial futures. Apply Today Kō tātou tēnei. Hei kawe i ngā mahi kia tutuki | This is us. Where making an impact matters. Join our expert frontline Contact Centre team and make a difference in the lives of Kiwis every day. To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.

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Questions to ask them

• What does success look like in the first 90 days for this role?
• How is the team structured, and who would I work with most?
• What tools and systems does this role use daily?
• Is the work primarily based in Seaview, Lower Hutt, hybrid, or fully remote?