Customer Experience Manager

How to use this kit

Ground every answer in facts on this page and the original listing. We never invent Glassdoor-style reviews or salaries that are not in our data.

Interview prep

Be ready with examples of coaching staff through escalations, fixing process errors, and prioritising schedules under pressure—grounded in CX leadership, not product chemistry.

Fit summary

Strong fit if you enjoy people leadership, calm dispute resolution, and operational follow-through in a customer-facing office setting at ChemSupply Australia in Adelaide CBD.

Day in the role

As Customer Experience Manager at ChemSupply Australia in Adelaide CBD, a typical day centres on leading service and office staff so work meets standards and deadlines.

• Resolve escalated complaints and clarify policies with customers
• Coach the team on complex or difficult cases
• Review activity reports and performance issues
• Set schedules, deadlines, and duty assignments

Skills to emphasize

Build supervision, complaint resolution, and scheduling skills with free options:

• Saylor Academy — Business & Management courses (free)
• Google Project Management — Skillshop / free intro resources (free)

FAQ from this listing

Is this role remote?

No. The listing is for Adelaide CBD (on-site; remote flag is 0).

What does the job title map to?

Customer Experience Manager maps to O*NET 43-1011.00 supervisory office and customer-service work.

Where can I learn management basics for free?

Saylor Business & Management courses and Google’s free Skillshop/Digital Garage intro resources are listed as free in the cert data.

Occupation tasks (O*NET)

Public-domain labor data — prepare examples for 2–3 of these.

• Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
• Resolve customer complaints or answer customers' questions regarding policies and procedures.
• Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
• Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
• Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
• Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
• Recruit, interview, and select employees.
• Interpret and communicate work procedures and company policies to staff.

O*NET source

Role overview (listing rewrite)

Customer Experience Manager at ChemSupply Australia in Adelaide CBD, Adelaide (Part Time) The Opportunity ChemSupply Australia is seeking a Customer Experience Manager to join our team. This part-time role offers an exceptional opportunity to contribute to the growth and success of a leading supplier of chemicals across various industries. The ideal candidate will be passionate about enhancing customer satisfaction through innovative solutions and excellent service. Responsibilities Leverage data analytics to identify trends in customer behavior, preferences, and feedback. Develop and implement strategies for improving the overall customer experience across all touchpoints. Maintain strong relationships with key clients by providing superior service and support. Collaborate with cross-functional teams to ensure alignment of customer needs with product development and marketing initiatives. Monitor industry trends and competitor activities to inform strategic planning. Skills & Qualifications A proven track record in managing customer experience or a related field. Demonstrated ability to analyze data and derive actionable insights. <li.Strong communication skills, both written and verbal, for effective stakeholder engagement. <li.Experience with CRM systems and other relevant software tools. <li.Ability to work in a fast-paced environment while maintaining attention to detail. More About ChemSupply Australia ChemSupply Australia Pty Ltd (CSA) has been delivering exceptional results for our clients, partners, employees, and the wider community since 1989. With over 100 employees across four manufacturing facilities in Adelaide and Queensland, CSA is proud to be a trusted supplier of chemicals. Our commitment to quality and innovation drives us to continually improve the products we offer. Applying for This Role To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.

Full job on Get A Job.AI

Questions to ask them

• What does success look like in the first 90 days for this role?
• How is the team structured, and who would I work with most?
• What tools and systems does this role use daily?
• Is the work primarily based in Adelaide CBD, Adelaide, hybrid, or fully remote?