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Strong fit if you enjoy B2B/commercial banking CX in a regulated, Singapore-based regional bank (UOB). Less ideal if you want fully remote work or pure consumer-app product roles without commercial banking context.
In Customer Experience & Digital for Group Commercial Banking at UOB, a typical day likely spans digital journey design for commercial clients, partnering with product, risk, and operations, and improving channels that serve SME and corporate customers—aligned to a large regional bank’s commercial franchise rather than pure retail contact-centre work.
Prioritise commercial-banking customer journeys, digital channel metrics, stakeholder facilitation, and data-informed UX. No cert family or cost list was provided for this role family.
No—the listing is Singapore-based with remote flagged off (on-site/office-oriented).
UOB is a major Singaporean regional bank focused on Southeast Asia; see Wikipedia.
Customer experience and digital initiatives for Group Commercial Banking—improving how commercial clients interact with UOB’s digital and service channels.
Website: uobgroup.com
United Overseas Bank Limited, often known as UOB, is a Singaporean regional bank headquartered at Raffles Place, Singapore, with branches mostly found in Southeast Asia countries. It is one of the three "big local banks" in the country, the other two being DBS Bank and Oversea-Chinese Banking Corporation (OCBC).
Public cache only — not an employee review.
CUSTOMER EXPERIENCE & DIGITAL, GROUP COMMERCIAL BANKING Role Overview The Customer Experience & Digital role within Group Commercial Banking at United Overseas Bank (UOB) is pivotal in enhancing the customer journey and driving digital transformation across our commercial banking division. This full-time position based in Singapore requires a proactive individual with a passion for delivering exceptional customer service through innovative digital solutions. Core Duties Lead the development of customer-centric digital strategies to improve user experience on UOB's digital platforms. Collaborate with cross-functional teams, including IT and marketing, to implement new features and enhance existing functionalities. Analyze customer feedback and usage data to identify areas for improvement in our digital offerings. Ensure compliance with regulatory requirements while driving innovation in the commercial banking sector. Skills & Qualifications A degree in Business, Information Technology, or a related field is preferred. Minimum 3 years of experience in customer experience management or digital product development within a financial institution. Strong analytical and problem-solving skills with the ability to translate data insights into actionable strategies. Excellent communication and interpersonal skills to effectively collaborate across departments and engage customers. Familiarity with digital tools and platforms, including CRM systems and customer analytics software. About United Overseas Bank United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories across Asia Pacific, Europe, and North America. With its head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, and Thailand, UOB is committed to delivering innovative financial solutions that meet the evolving needs of our customers. How to Apply To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there. Please ensure all required fields are filled out accurately and submit your CV along with a cover letter highlighting relevant experience in customer experience and digital product development.
Generated for personal interview prep · 2026-08-03 UTC · getajob.ai