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Prepare STAR stories about de-escalating a frustrated customer, coordinating a multi-team fix, and improving a handoff or response process. Expect questions on prioritization under volume, ownership when you lack full information, and how you measure a “good” customer outcome.
A solid fit if you enjoy structured problem-solving with people, keep precise records, and stay steady when issues span several teams. The role suits candidates who prefer service coordination and continuous improvement over pure sales.
As a Customer Experience Coordinator at Ridley Corporation in Queensland, a typical day centers on handling customer inquiries, logging issues, coordinating with internal teams on resolutions, and tracking follow-ups so cases close cleanly. You may update CRM notes, escalate product or service concerns, and share simple feedback patterns that help improve service quality.
Prioritize clear written and verbal communication, CRM and ticketing fluency, calm conflict handling, and accurate documentation. Useful next steps include service-recovery frameworks, basic data reporting for volume and resolution trends, and process-mapping for recurring customer pain points.
The listing marks this Customer Experience Coordinator role at Ridley Corporation as on-site in Queensland, Australia (not remote).
Day-to-day ownership is the customer journey on open cases: intake, updates, internal chase-ups, and clean resolution tracking.
Prior customer support, CRM use, and clear written updates matter more than industry-specific product depth early on.
CUSTOMER EXPERIENCE COORDINATORRidley CorporationQueensland, Australia What This Role Involves We are seeking a motivated and customer-focused Customer Experience Coordinator to join our Incitec Pivot Fertilisers team in Brisbane CBD. The role involves supporting the delivery of a seamless customer experience by managing customer inquiries, processing orders, and coordinating with internal teams to ensure timely order fulfillment. Responsibilities Manage customer inquiries through multiple channels (phone, email, live chat) Process and fulfill customer orders accurately and efficiently Coordinate with various departments to resolve issues and meet customer needs Provide exceptional customer service and maintain a positive customer experience Update and maintain customer records in the company database Qualifications Minimum 1-2 years of relevant customer service or coordination experience Excellent communication skills, both written and verbal Strong organizational and time management abilities Proficient in using CRM software and other related tools A proactive approach to problem-solving and a willingness to learn new systems About Ridley Corporation Ridley Corporation is a leading provider of fertilizers, chemicals, and services for the agricultural industry. Our team in Brisbane CBD operates from our modern Edward Street office. We are committed to delivering high-quality products and services that support sustainable agriculture. Applying for This Role To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there. Ensure all required information is provided in your application to increase your chances of being considered for this exciting opportunity at Ridley Corporation. To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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