- Full Time
- Emeryville, CA
Ekohealth
About Eko Health
Eko builds AI and digital tools to enable every healthcare provider to more accurately detect heart and lung disease – the leading causes of death globally. Our FDA cleared, industry leading products are used by hundreds of thousands of clinicians on millions of patients around the world. With Eko, clinicians can detect cardiac and pulmonary disease with higher accuracy, diagnose with more confidence, manage treatment effectively, and ultimately give their patients the best care possible.
We have strong venture capital backing from investors like Artis Ventures, Questa Capital, Highland Capital, and Mayo Clinic Ventures.
Recognized by TIME magazine in 2025 as one of the world’s top healthcare technology companies, Eko is one of the fastest growing digital health companies with products used around the world at some of the most prestigious health systems.
We have more than 8 FDA clearances including novel AI algorithms, and we invest heavily in quality clinical research and R&D to build and validate exceptional products for patients we care deeply about.
We’ve built a mission driven, high performing, talented, and diverse team of engineers, physicians, PhD’s, creatives, and technologists. We are committed to investing in each other and our mission to ensure all patients have access to high quality care.
We are headquartered in Emeryville, California and privately-held with world class investors and partners.
About the Role:
At Eko, we believe great customer experience requires more than just fast replies — it requires clear, compassionate communication, smart self-service, and confident agents who know what to say and when. As our Customer Experience Associate, you’ll be the connective tissue between our frontline agents, internal stakeholders, and customers. You’ll own the systems, resources, and voice that ensure our support experience is consistent, effective, and human.
You’ll play a critical role in helping our CX team scale with clarity — creating and maintaining the knowledge, macros, training, and communications that power our service quality. You’ll also work cross-functionally to ensure customers receive timely, helpful updates whenever we launch new products, fix bugs, or make important changes.
The Impact You Will Make:
-
Support Communications & Enablement
-
Own and update support macros, help center content, and internal documentation
-
Partner with Product and Engineering to communicate new features, issues, and fixes to the team and customers
-
-
Training & QA Support
-
Help design and maintain onboarding content and ongoing training materials
-
Support QA processes by flagging messaging or experience gaps across cases
-
-
Cross-Functional Collaboration
-
Act as CX’s point of contact for Product, Marketing, Legal, and Ops when updates require customer communication
-
Draft and route proactive messaging (e.g., product issues, known bugs, returns guidance)
-
Track and escalate common customer feedback themes to support continuous improvement
-
-
Service Recovery & Voice of Customer
-
Lead response efforts on negative CSAT tickets by coordinating with agents and improving macros or workflows
-
Maintain clear tagging and reporting systems to track pain points and content gaps
-
-
A clear, concise, and empathetic communicator with a knack for simplifying complex topics
-
Experienced in customer support or CX enablement roles (2–4 years preferred)
-
Skilled with tools like Zendesk, Confluence, and other help center platforms
-
Organized and proactive, with strong attention to detail and a service mindset
To apply for this job please visit jobs.lever.co.
Explore Ekohealth online
Working in Emeryville, Alameda County
Weather right now in Emeryville, Alameda County: checking… · Local time: · Air quality: · Daylight: · UV index: · Wind:
California is a U.S. state in the Western United States that lies on the Pacific Coast. It borders Oregon to the north, and Nevada and Arizona to the east; it also shares an international border with the Mexican state of Baja California to the south. With over 39 million residents across an area of 163,696 square miles (423,970 km2), it is the largest U.S. state by population and third-largest by
🇨🇦 Relocation safety for Canada: Very Safe — via Warnely, CC BY 4.0
National unemployment rate in Canada: 6.9% — via World Bank
Recent seismic activity: 2 earthquakes (M4.5+) within 200km in the last 6 months — largest M5.6 near 11 km N of Redwood Valley, CA. via USGS
- Elevation 8m (26 ft)
Source: Wikipedia (state)
Job details above are provided by the employer/source. The sections on this page are compiled from public data sources with AI assistance.
Accommodations: if you need a workplace accommodation to apply for or perform this job, see ADA.gov or EEOC.gov for guidance on your rights and how to request one.
Keep exploring on Get A Job.ai
Not quite the right fit? Your next opportunity is a click away.
- Browse all jobs
- More jobs by category
- Remote jobs you can do from anywhere
- Research typical pay for this role
- Set a job alert so new matches reach you first
- Upload your resume to apply faster
Hiring instead? Post a job and reach candidates searching right now.