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On-site Customer Care Specialist role at SuperCare Health in Glendale, CA. Strong fit if you like structured call/account work, clear documentation, and healthcare service environments; less ideal if you need remote-first flexibility.
As a Customer Care Specialist at SuperCare Health in Glendale, CA, expect phone and in-person support for products, services, orders, and complaints. Typical work includes logging inquiries and resolutions, confirming fixes, following up on claims or adjustments, handling billing or payments, and updating account records in systems—always with patient privacy in mind.
No—the listing is non-remote and tied to Glendale, CA.
Customer contact, case logging, follow-up, and account/billing updates, aligned with standard customer service specialist duties.
Public reporting includes a SuperCare Health data breach and related lawsuit involving patient information—review policies and training if you join.
Public-domain labor data — prepare examples for 2–3 of these.
Website: supercarehealth.com
Public cache only — not an employee review.
SuperCare Health invites applications for a Customer Care Specialist position in Glendale, CA, where this Full Time opportunity awaits dedicated professionals ready to excel in customer support. Position Summary As a Customer Care Specialist at SuperCare Health in Glendale, CA, you will serve as a primary point of contact for individuals seeking assistance, guidance, and resolution to their inquiries. This Full Time role centers on delivering exceptional service experiences that build lasting positive interactions. You will handle day-to-day support activities while contributing to overall customer satisfaction and team goals in a collaborative setting focused on clear communication and problem-solving. Candidates searching for Customer Care Specialist jobs in Glendale, CA or Customer Care Specialist near me will find this direct opportunity with SuperCare Health careers a strong fit for those committed to reliable, empathetic service. Responsibilities Respond promptly to customer questions and concerns through phone, email, or other standard channels to provide accurate information and solutions. Identify customer needs, troubleshoot basic issues, and escalate complex matters to appropriate team members when necessary. Maintain accurate records of interactions, preferences, and outcomes using standard company systems and tools. Follow established protocols to ensure consistent service quality and compliance with internal guidelines. Collaborate with colleagues to share insights that improve processes and enhance the overall customer experience. Stay informed about relevant policies, products, or services to deliver informed and helpful responses. Requirements Proven ability to communicate clearly and professionally in both written and verbal forms with diverse individuals. Strong problem-solving skills and attention to detail for resolving inquiries efficiently. Comfort working with computers, basic software applications, and digital communication tools. Demonstrated customer service orientation with a patient, positive, and solutions-focused approach. Reliability and adaptability to handle varying volumes of interactions during regularly scheduled Full Time hours in Glendale, CA. High school diploma or equivalent preferred, along with any prior experience in support or service roles. More About SuperCare Health SuperCare Health is hiring for this role and offers a supportive team environment. How to Apply To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to…
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