Ground every answer in facts on this page and the original listing. We never invent Glassdoor-style reviews or salaries that are not in our data.
Expect scenarios on angry callers, accurate documentation, and following client scripts/SLAs. Practice STAR stories for hard conversations, order/account changes, and verifying a fix. Ask which clients, metrics (AHT, CSAT, QA), and remote tooling Teleperformance uses on this program.
Fit if you handle repetitive high-volume contact work, hit quality scores, and stay steady under call pressure. Remote role needs a quiet setup and reliable connectivity. Less ideal if you want deep product ownership or non-metrics-driven work.
As a remote Customer Care Representative for Teleperformance USA (listed for Gardiner, ME), a typical day is queue-driven phone or chat work for client programs. You explain products or services, take or change orders, log every contact, confirm fixes landed, follow up on claims or adjustments, and handle billing or account changes in the CRM—matching core customer-service tasks on O*NET 43-4051.00.
Build calm phone presence, CRM note-taking, de-escalation, and basic billing literacy. Free options: HubSpot Academy — Customer Service Fundamentals (free); Alison — Customer Service courses (free to learn).
The listing flags remote (remote=1) with Gardiner, ME as the associated location—confirm schedule, equipment, and any on-site requirements in the offer.
Customer contact, logging interactions, resolving issues, and account or billing updates, aligned with O*NET customer-service tasks.
HubSpot Academy Customer Service Fundamentals (free) and Alison customer service courses (free to learn) match this family of roles.
Public-domain labor data — prepare examples for 2–3 of these.
Website: teleperformanceusa.com
Public cache only — not an employee review.
CUSTOMER CARE REPRESENTATIVE - REMOTE Teleperformance USA Gardiner, ME About the Role This role involves fielding customer inquiries and providing innovative solutions. You will work in a collaborative environment where every day brings new challenges and opportunities for growth. As a key contributor, you will play an essential part in supporting our clients and communities. Core Duties Respond to customer inquiries through various channels (phone, email, chat) Provide accurate and timely information to resolve customer issues Identify opportunities for process improvement and innovative solutions Collaborate with cross-functional teams to enhance customer satisfaction What You Bring A minimum of 1 year of relevant experience in customer service or a related field Strong communication skills, both written and verbal Ability to work independently and as part of a team Dedication to providing excellent customer service Proficiency with Microsoft Office Suite (Word, Excel) About Teleperformance USA Teleperformance is a global, digital business services company that delivers advanced, digitally powered business services. With over 500,000 employees across more than 300 languages, our scale and local presence enable us to make a positive impact on communities, clients, and the environment. We offer competitive wages, full benefits (medical, dental, vision, 401k), paid time off, and employee wellness programs. Through a balanced high-tech and high-touch approach, we help companies adapt quickly to changing needs. Our Chief Client Officer started her career at Teleperformance as an agent and advanced to the pinnacle of the company. At Teleperformance, the sky is the limit for your growth potential. Next Steps To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
Generated for personal interview prep · 2026-08-02 UTC · getajob.ai