Customer Care Representative

How to use this kit

Ground every answer in facts on this page and the original listing. We never invent Glassdoor-style reviews or salaries that are not in our data.

Interview prep

Expect scenarios on de-escalation, documenting a call, verifying a fix, and explaining a billing or service change. Prepare 1–2 examples of clarifying a customer’s need, logging the case, and confirming resolution.

Fit summary

Strong fit if you stay calm under volume, write precise notes, and enjoy solving product/service questions end-to-end for Xistence Consultant’s customers in India.

Day in the role

As a Customer Care Representative at Xistence Consultant, your day centers on live customer contact and clean follow-through.

• Confer with customers by phone or in person about products, services, orders, cancellations, or complaints.
• Log inquiries, comments, and actions taken in system records.
• Verify fixes were applied, update accounts, and handle billing or service-change paperwork on a computer.

Skills to emphasize

Build service fundamentals, clear communication, and accurate CRM/note-taking habits.

• HubSpot Academy — Customer Service Fundamentals — free
• Alison — Customer Service courses — free to learn

FAQ from this listing

Is this role remote?

The listing indicates on-site work in India (remote = 0), not a remote position.

What does the job mainly involve?

Per O*NET customer service tasks: answering product/service questions, taking orders, logging interactions, and confirming problem resolution.

Which free learning paths help?

HubSpot Academy Customer Service Fundamentals (free) and Alison Customer Service courses (free to learn) match this family.

Occupation tasks (O*NET)

Public-domain labor data — prepare examples for 2–3 of these.

• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
• Refer unresolved customer grievances to designated departments for further investigation.
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

O*NET source

Role overview (listing rewrite)

CUSTOMER CARE REPRESENTATIVE at Xistence Consultant in India Position Summary We are seeking a Customer Care Representative to join our team. This role involves providing exceptional customer service, resolving issues, and ensuring customer satisfaction. Day-to-Day Responsibilities Responding to customer inquiries via phone, email, and chat Resolving customer complaints and issues in a timely manner Maintaining accurate records of interactions and resolutions Providing product or service information as needed Assisting with upselling opportunities when appropriate Adhering to company policies and procedures Requirements Minimum 1 year of experience in customer care or a related field Excellent communication skills, both verbal and written Strong problem-solving abilities Ability to work in a fast-paced environment Proficient in using Microsoft Office Suite (Word, Excel) Certified in relevant customer service or sales courses is preferred but not mandatory About the Company Xistence Consultant is based in India and specializes in blended process expertise. The role offers a competitive compensation package including a CTC of 4,45,000 INR with an in-hand salary of 29k INR. Additional complexity bonus and a 30% hike on the last CTC are also available. Applying for This Role To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there. Location: GGN, 5 days working week, both sides cab facilities provided. To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.

Full job on Get A Job.AI

Questions to ask them

• What does success look like in the first 90 days for this role?
• How is the team structured, and who would I work with most?
• What tools and systems does this role use daily?
• Is the work primarily based in India, hybrid, or fully remote?