CRM Leader: AI-Driven Lifecycle & Growth Architect

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Fit summary

Best fit for leaders who can connect CRM architecture, AI-enabled lifecycle design, and growth metrics in an on-site Singapore role.

Day in the role

As CRM Leader: AI-Driven Lifecycle & Growth Architect at FOODPANDA SINGAPORE PTE. LTD. in Singapore, your day centres on turning customer data and AI-assisted journeys into clearer retention and growth outcomes.

• Set lifecycle priorities and frame growth experiments around CRM goals.
• Align marketing, product, and data partners on journey design and messaging.
• Track engagement, conversion, and retention signals, then refine what works.

FAQ from this listing

Is this role remote?

No. The listing is not remote; work is tied to Singapore.

What does the title emphasise?

CRM leadership focused on AI-driven customer lifecycle design and growth architecture at FOODPANDA SINGAPORE PTE. LTD.

Where would I be based?

Singapore, an island city-state in Southeast Asia near the southern tip of the Malay Peninsula.

Role overview (listing rewrite)

CAREER OPPORTUNITY: CRM Leader: AI-Driven Lifecycle & Growth Architect at FOODPANDA SINGAPORE PTE. LTD., Singapore. What This Role Involves The Head of CRM will own the lifecycle vision and strategy for three brands across 16 markets, focusing on engagement, onboarding, activation, retention, and reactivation. Key responsibilities include driving growth through Pro subscriptions and quick commerce adoption. You will lead cross-functional initiatives with Growth, Commercial, Product, and Data teams to deliver measurable business impact. Day-to-Day Responsibilities Develop and execute CRM strategies for three brands in 16 markets. Lead engagement, onboarding, activation, retention, and reactivation efforts. Promote Pro subscriptions and quick commerce adoption to drive growth. Guide cross-functional initiatives with Growth, Commercial, Product, and Data teams. Deliver measurable business impact through strategic CRM initiatives. Qualifications Experience in CRM leadership roles is essential. A proven track record of driving growth through CRM strategies is required. Strong experience in AI-driven lifecycle management and a deep understanding of customer engagement are necessary. Excellent communication, leadership, and collaboration skills are crucial for this role. Why Join FOODPANDA SINGAPORE PTE. LTD. FOODPANDA offers the opportunity to work with a leading delivery platform in the region. As part of Delivery Hero Group, you will be working on innovative projects that impact millions of users across multiple markets. The company culture is driven by innovation and collaboration, providing a dynamic environment for personal and professional growth. Apply Today To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.

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Questions to ask them

• What does success look like in the first 90 days for this role?
• How is the team structured, and who would I work with most?
• What tools and systems does this role use daily?
• Is the work primarily based in Singapore, hybrid, or fully remote?