Ground every answer in facts on this page and the original listing. We never invent Glassdoor-style reviews or salaries that are not in our data.
Prepare crisp stories of de-escalation, CRM hygiene (accurate notes, tags, follow-ups), and multi-channel support. Be ready for role-plays: angry users, unclear product questions, and prioritization when the queue spikes. Know Truecaller’s caller-ID / communication product at a high level and how support protects trust and retention.
Strong fit if you stay calm under volume, write clearly, and treat CRM data as product infrastructure—not just tickets. On-site Bangalore collaboration with support and product teams matters more than remote flexibility for this listing.
As a CRM Associate at Truecaller in Bangalore, your day centers on customer relationship work: handling inbound tickets and chats, updating CRM records, escalating product or account issues, and closing loops so callers and app users get clear outcomes. Expect queue triage, template replies refined for each case, handoffs to product or engineering, and light reporting on resolution trends.
No. The listing is for Bangalore, Karnataka (remote flag off), so plan for on-site or hybrid presence in Bengaluru.
Case handling, CRM updates, escalations, and consistent customer outcomes—often measured on quality, response time, and clean records.
Truecaller’s core products, common user pain points, and how you have used CRM tools (Salesforce, Zendesk, HubSpot, or similar) to track and resolve issues.
CRM Associate at Truecaller in Bangalore, Karnataka What This Role Involves We are seeking a CRM Associate to join our dynamic team. The role involves managing customer relationships through various digital and direct marketing strategies. You will be responsible for driving customer engagement and retention by leveraging advanced CRM tools. Your Responsibilities Manage and optimize global CRM campaigns, including newsletters, notifications, and text messages Utilize CRM tools such as Clevertap, MoEngage, Webengage to enhance customer experience Develop and implement strategies for customer acquisition, re-engagement, and retention Coordinate with cross-functional teams to ensure seamless execution of campaigns What We're Looking For Minimum 2 years of work experience in direct and digital marketing, preferably within the mobile industry Strong background in customer acquisition, re-engagement, and retention strategies Proven track record of successful global CRM campaigns Excellent coordination skills to manage multiple projects simultaneously About Truecaller Truecaller is a leading mobile app that connects people with businesses. We are committed to innovation and customer satisfaction, offering cutting-edge solutions in the telecommunications space. Applying for This Role To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there. Your journey with Truecaller starts here!
Generated for personal interview prep · 2026-08-02 UTC · getajob.ai