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Prepare examples of complex HR cases you owned end-to-end, how you balanced policy with speed for field roles, and how you partnered with operations. Expect questions on prioritization under volume, documentation quality, and communicating sensitive decisions clearly.
Strong fit if you enjoy senior specialist depth—policy application, courier-facing support, and process improvement—more than pure recruiting. On-site in Zagreb suits people who work well with local ops and prefer structured case work over remote-only generalist HR.
As a Courier HR Senior Specialist at Wolt in Zagreb, a typical day centers on courier workforce support: answering complex HR queries, guiding onboarding and status changes, coordinating with operations on staffing issues, and documenting processes so courier partners and internal teams get consistent, compliant answers.
Prioritize strong employee-relations judgment, clear written guidance, HRIS or case-tracking hygiene, and fluency with local labor basics for Croatia. Pair that with calm handling of courier-facing escalations and tight coordination with ops leads.
No. The listing is for Zagreb, Croatia, and is not marked remote.
Courier HR Senior Specialist work typically means advanced HR support for the courier workforce—cases, guidance, and process consistency—not a pure recruiting or pure operations job.
Zagreb is Croatia’s capital and main city hub in the north, so expect a dense urban operations environment and local-office collaboration rather than a fully distributed setup.
Courier HR Senior Specialist at Wolt in Zagreb, Croatia What This Role Involves The role of a Courier HR Senior Specialist at Wolt involves building and managing a cross-country infrastructure for employed courier operations across multiple geographies. You will work at the intersection of operations, people, legal, and compliance, contributing to strategy, structure, and resources while also focusing on execution and operational excellence from the ground up. Core Duties Develop and implement strategies for employed courier operations in multiple countries with different legal frameworks. Manage country-level teams focused on operational excellence and ensure compliance with local regulations. Collaborate with cross-functional teams to drive the growth and success of Wolt’s delivery network. Analyze regulatory, operational, and structural challenges and propose solutions for continuous improvement. Requirements Minimum 5 years of experience in HR or related fields, preferably with a focus on employment operations and compliance. A deep understanding of labor laws and regulations across multiple countries. Strong project management skills and the ability to handle high-pressure situations effectively. Excellent communication and interpersonal skills, capable of building strong relationships with various stakeholders. Proven experience in managing cross-functional teams and driving operational excellence. More About wolt At Wolt, we create technology that brings joy, simplicity, and earnings to the neighborhoods of the world. Starting with delivery of restaurant food in 2014, we’ve expanded into delivering (almost) everything, now present in over 500 cities across 30 countries. In 2022, Wolt joined forces with DoorDash, continuing our journey of dreaming big and expanding globally. Working at Wolt isn’t always easy but it’s definitely exciting. You’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot but also have a lot of fun on the way. If you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. How to Apply To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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