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Prepare examples of leading a shift, lifting conversion or average sale, resolving a tough customer, and supporting stock or launch weeks. Know Country Road’s positioning (quality fashion) and how a mall store like Sylvia Park differs from a CBD boutique in traffic patterns.
Best fit if you already thrive in fashion retail floors, enjoy coaching peers, and want hands-on leadership in a busy Auckland mall store rather than pure head-office merchandising.
As Assistant Store Manager for Country Road at Sylvia Park, your day centres on floor leadership: opening readiness, visual standards, and supporting sales advisors through peak mall traffic. Expect coaching on product knowledge and service, checking stock and replenishment, handling escalated customer issues, and keeping the till and security routines tight. You’ll partner with the store manager on rosters, KPI tracking, and end-of-day cash/ops so the boutique runs smoothly seven days a week.
Build strengths in retail ops, visual merchandising, team coaching, loss prevention awareness, and customer recovery. No certification list is supplied for this listing; on-the-job performance and brand standards usually matter most.
No. The listing is on-site at Sylvia Park in Auckland (remote flag is off).
Supporting the store manager on people, service, stock presentation, and daily retail operations so the Country Road floor stays brand-ready.
Auckland is a large North Island metro; Sylvia Park draws regional shoppers, so weekend and evening peaks are common in mall fashion retail.
COUNTRY ROAD - ASSISTANT STORE MANAGER - SYLVIA PARKSylvia Park, Auckland, North Island About the Role Welcome to Country Road Group. As Australia’s favourite lifestyle brand, beloved around the world, Country Road delivers timeless Australian style that is designed for life and made to last. In this Assistant Store Manager role at Sylvia Park, you will oversee and drive store performance, working collaboratively with the Store/Cluster Manager and other team members to achieve sales and profit targets. Responsibilities Oversee daily operations of the store, ensuring a seamless customer experience. Develop and implement strategies to enhance sales and profitability. Motivate and coach staff to meet performance goals and provide excellent service. Manage inventory levels and ensure stock is displayed effectively. Monitor and maintain high standards of presentation and cleanliness in the store. What You Bring A proven track record in retail management, preferably within a fashion or lifestyle brand. Strong leadership skills with the ability to motivate and develop team members. Excellent communication and interpersonal skills for effective collaboration. Proficiency in Microsoft Office Suite and point-of-sale systems. A passion for customer service and a commitment to delivering exceptional experiences. About Sylvia Park Sylvia Park is a premier shopping destination located in Auckland, North Island. Known for its upscale retail environment, Sylvia Park offers a diverse range of high-end brands and services, making it an ideal location for Country Road’s Assistant Store Manager role. Ready to Apply? To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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