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Prepare short examples of leading a counter or floor team: how you hit sales or service targets, handled stock or promo pressure, and coached underperforming staff. Be ready to discuss peak-period prioritisation, customer complaints, and how you balance brand standards with commercial goals in a travel or multi-brand retail setting.
Strong fit if you have supervised retail or counter teams, enjoy hands-on customer service with sales accountability, and can work on-site in New Zealand (this role is not remote). Prior experience in travel retail, duty-free, or brand counters is a plus but not confirmed by the listing data.
As Counter Manager at Lagardere AWPL, a typical day centres on running the counter team: opening standards, product presentation, stock and promotions, and coaching staff through peak trade. You set the service tone for customers, resolve escalations, and keep sales, merchandising, and cash/process controls aligned with brand and store targets. Liaison with store or multi-site leadership, handovers, and end-of-day reporting close the loop.
Build depth in retail leadership: team coaching, visual merchandising, inventory discipline, and customer recovery. Strengthen commercial basics—promo execution, conversion, and labour planning—plus clear written and verbal handover skills. No certification pathway is specified for this listing; focus on on-the-job retail management experience and brand/product knowledge.
No. The listing is for New Zealand with remote set to off, so expect on-site counter leadership.
Public data in this pack does not include a company profile; treat the employer as the named counter/retail operator and confirm brand, site type, and hours in the application process.
No certification list or costs were provided for this job. Ask the recruiter about any retail or site-specific training after hire.
COUNTER MANAGER — Lagardere AWPL, New Zealand About This Position We are seeking a dynamic and energetic Counter Manager to join our team at LagardèreAWPL. As the electric force taking SPARK mobile network to new heights, you will play a pivotal role in driving sales and enhancing customer experience across our retail outlets. Core Duties Lead and motivate a team of retail staff to achieve sales targets and provide exceptional customer service. Manage inventory levels and ensure product availability for customers. Develop and implement marketing strategies to increase store traffic and sales. Handle cash transactions, manage receipts, and maintain accurate financial records. Ensure compliance with company policies and procedures, including health and safety regulations. What We're Looking For A proven track record in retail management or a related field. Excellent communication and interpersonal skills to engage customers and team members effectively. Strong leadership abilities with the capacity to motivate and train staff. Experience in managing inventory and maintaining financial records. A passion for customer service and a commitment to delivering outstanding results. More About Lagardere AWPL LagardèreAWPL is the largest Travel Retail operator in the Pacific, with 150 stores across Australia and New Zealand. We bring big brands to life in airports and travel hubs, serving a dynamic team of over 1,500 professionals working across 40 unique retail concepts. Applying for This Role To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there. Join us and help us spark new heights in our retail operations! To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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