Ground every answer in facts on this page and the original listing. We never invent Glassdoor-style reviews or salaries that are not in our data.
Prepare STAR stories on tough callers, policy trade-offs, and when you escalated vs resolved. Expect role-plays, systems comfort, and questions on quality coaching and multi-channel throughput. Ask how MCI measures success for Representative II.
Strong fit if you already thrive in contact-centre metrics, calm under load, and want experienced-level ownership on-site in Sydney, Cape Breton. Weak fit if you need remote work or unstructured, non-queue work.
As a Contact Centre Representative II (Experienced) at MCI Careers in Sydney, Cape Breton (on-site), expect a full queue day: handling multi-channel contacts, diagnosing issues, documenting CRM notes, escalating complex cases, and coaching toward first-contact resolution and quality scores expected of a Level II seat.
No certified path is specified in DATA. Strengthen active listening, de-escalation, accurate CRM notes, product/policy navigation, and metrics literacy (AHT, CSAT, FCR). Grow into QA, team lead, or workforce/ops support with proven Level II performance.
No. The listing marks remote as off; plan for on-site work in Sydney, Cape Breton.
Level II usually means stronger product/policy depth, tougher contacts, and higher quality ownership than entry seats—confirm tools and KPIs with the hiring team.
Start with mcicareers.com; independent review scores are not in the provided DATA.
Website: mcicareers.com
Public cache only — not an employee review.
MCI Careers is hiring a Contact Centre Representative II (Experienced) in Sydney, Cape Breton for a full-time position. If you have call centre experience and are looking for a career with a fast-growing tech-enabled business services company, we want to hear from you. About This Position This Contact Centre Representative II (Experienced) role in Sydney, Cape Breton is a full-time opportunity with MCI Careers. We're a rapidly expanding provider of customer experience, business process outsourcing, and cloud technology solutions serving clients across diverse industries worldwide. As an experienced contact centre professional, you'll bring your expertise to our growing team, handling customer interactions with professionalism and contributing to our company's mission of delivering exceptional service solutions. Responsibilities Manage inbound and outbound customer calls with professionalism and efficiency Resolve customer inquiries and service issues using established protocols and best practices Maintain accurate documentation of all customer interactions and service outcomes Consistently meet or exceed performance targets for call handling and customer satisfaction metrics Provide mentorship and guidance to less-experienced team members Work effectively with various client requirements and service environments Escalate complex matters appropriately while keeping customer needs at the forefront Who We're Looking For Demonstrated experience working in a contact centre or customer service setting Excellent verbal and written communication abilities Composure and professionalism when managing challenging or complex customer interactions Dependable attendance and strong commitment to team performance standards Proficiency with computer systems and contact centre technology platforms Genuine customer service orientation with strong problem-solving skills Ability to work both independently and as part of a collaborative team environment Why Join MCI Careers MCI Careers is a fast-growing company positioned at the intersection of technology and customer experience. You'll be part of a professional team serving clients across multiple industries and regions, with opportunities to continue developing your expertise in a dynamic environment. Working in Sydney, Cape Breton, you'll contribute to a company with a significant call centre presence and expanding operations that span multiple countries. How to Apply To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting…
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