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Best fit if you want customer-facing banking support for Kiwibank, can work on-site in Penrose (not remote), and stay composed under call volume while learning products quickly.
As a Contact Centre Representative at Kiwibank in Penrose, your day centres on customer calls and digital queues: verifying identity, resolving banking enquiries, documenting outcomes, and escalating complex cases. Expect steady volume, scripted quality checks, and teamwork with product specialists when issues go beyond first contact.
Prioritise clear verbal communication, active listening, CRM and call-handling discipline, basic banking product literacy, and calm de-escalation. No certification resources were provided for this listing; focus on employer product training and measurable call quality metrics.
No. The listing is for Penrose, Auckland City with remote set to off.
You handle customer enquiries, resolve routine banking issues, log interactions, and escalate when needed while meeting quality and service standards.
A concise regional overview is on Wikipedia’s Auckland page.
Contact Centre Representative at Kiwibank in Penrose, Auckland City The Opportunity Kiwibank is seeking a dedicated Contact Centre Representative to join our team. This role offers a full-time position with a flexible roster from Tuesday to Saturday (09:00-17:30 on weekdays and 08:00-16:30 on Saturdays). The salary for this position is $64,000 per annum. Key Responsibilities Provide exceptional customer service to clients via phone, email, or chat Handle a variety of inquiries and complaints efficiently and effectively Process transactions accurately and in compliance with company policies Collaborate with team members to ensure smooth operations Adhere to strict confidentiality and data protection standards Requirements A minimum of 2 years' experience in a customer service role, preferably within a financial institution Excellent communication skills with the ability to handle sensitive information professionally Strong problem-solving abilities and the capacity to work under pressure Familiarity with CRM systems and basic computer skills Able to work flexible hours including Saturdays Must be present in the office for a minimum of 2 days per week at our Te Kupenga, Fanshawe Street location About Kiwibank Kiwibank is committed to providing outstanding customer service and support. As part of this commitment, we offer competitive salaries, comprehensive training programs, and a range of employee benefits including 4 well-being days per year. Apply Today To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there. We look forward to hearing from you!
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