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Prepare STAR stories on VIP handling, partner vendors, shift leadership, and brand-standard service. Expect scenarios on overbooked restaurants, delayed transport, and cultural sensitivity for international guests in Pune.
Strong fit if you lead hospitality teams, know luxury guest services, and want on-site Marriott operations in Pune’s large urban market.
As Concierge Manager at a Marriott property in Pune, your day centers on guest experience: briefing the desk, prioritizing VIP and long-stay requests, coordinating with front office, housekeeping, F&B, and transport partners, resolving escalations, and coaching concierge staff so recommendations, reservations, and arrivals match brand standards.
Build guest recovery, local-network booking skills, team coaching, and Marriott-style service standards. No certification list or costs were provided for this role family.
No. The listing is on-site in Pune, Maharashtra.
It operates, franchises, and licenses lodging brands worldwide; more detail is on Wikipedia and marriott.com.
Guest request quality, desk staffing and coaching, vendor coordination, and escalations so service matches Marriott standards at the property.
Website: marriott.com
Marriott International, Inc. is an American multinational company that operates, franchises, and licenses lodging brands that include hotel, residential, and timeshare properties. The company owns over 37 hotel and timeshare brands, with 9,000 locations and 1,597,380 rooms across its network. Headquartered in Bethesda, Maryland, the company is the successor to the hospitality division of the Marriott Corporation, which was founded by J. Willard Marriott (1900–1985) and his wife Alice Marriott (1907–2000).
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Concierge Manager at Marriott in Pune, Maharashtra The Opportunity Marriott is seeking a dedicated Concierge Manager to oversee all aspects of guest services and operations at our Golf Course Square location in Pune, Maharashtra. This full-time position offers an exciting opportunity to lead and manage the concierge team, ensuring exceptional service and enhancing guest experiences. Core Duties Oversee the daily operations of the concierge desk, including managing reservations, providing information about local attractions, and handling special requests. Train and mentor a team of concierge staff to ensure high standards of service are maintained at all times. Collaborate with other departments to coordinate events, activities, and services for guests. Analyze guest feedback and make recommendations to improve the concierge department's performance. Ensure compliance with Marriott's policies and procedures while maintaining a positive work environment. Skills & Qualifications A minimum of 3 years of experience in a similar managerial role within hospitality or related industries is required. Strong leadership, communication, and problem-solving skills are essential for this position. Prior experience with guest relations and event coordination is preferred. Knowledge of local area attractions, restaurants, and services is beneficial. Working at Marriott At Marriott, you'll have the opportunity to work in a dynamic environment where your contributions are valued. Our commitment to excellence and guest satisfaction drives our team forward. As part of the Marriott family, you can look forward to a supportive culture that encourages growth and development. Next Steps To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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