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Be ready to explain how you triage commercial service issues, communicate outages and SLAs clearly, and document next steps. Expect scenarios on de-escalation, multi-product bundles (internet/voice/TV for businesses), and working with field techs. Ask about tools, metrics, and how Specialist II differs from Specialist I on this team.
Strong fit if you like structured customer operations at a large broadband provider, prefer on-site Central Florida work, and are comfortable with process-heavy commercial support. Thin public DATA means culture and pay should be verified directly with Cox recruiters—not inferred from news headlines.
As a Commercial Services Specialist II at Cox Communications in Ocoee, a typical day would center on business customer accounts: handling service questions, coordinating installs or changes, documenting cases, and escalating technical issues to field or network teams. Expect phone and ticket work, CRM updates, and follow-through so commercial customers keep reliable connectivity.
The listing marks remote as no; plan for work tied to Ocoee / Orange County, Florida.
It is a major U.S. broadband and cable provider under Cox Enterprises, founded in 1898.
Public items include the Supreme Court copyright/ISP-liability decision and coverage of the Charter–Cox deal and service reports—use official Cox careers channels for job specifics.
Website: coxenterprises.com
Public cache only — not an employee review.
Cox Communications - Commercial Services Specialist II (Manheim)Ocoee, Orange County Role Overview The Commercial Services Specialist II at Cox Communications in Ocoee is a full-time position with no remote option. This role involves managing vehicle operations within the Vehicle Operations Job Family Group under Cox Automotive. Responsibilities Oversee and manage commercial services operations to ensure efficient and effective service delivery. Collaborate with various departments to resolve complex issues related to commercial vehicles. Ensure compliance with all company policies, procedures, and regulatory requirements. Maintain accurate records and reports for vehicle operations. What You Bring A minimum of 3 years of experience in a similar role or relevant field. Strong problem-solving skills with the ability to handle complex issues. Excellent communication and interpersonal skills. Familiarity with vehicle operations, maintenance, and service protocols. Working at Cox Communications Cox Communications offers a competitive hourly base pay rate ranging from $20.10 to $30.10 per hour. The exact rate may vary based on factors such as experience and qualifications. This position is not eligible for remote work; candidates must be willing to work at the specified Cox location in Ocoee, Orange County. No travel requirements are associated with this role. How to Apply To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there. Please ensure all required fields are filled out accurately and submit your application as soon as possible to secure your position with Cox Communications. To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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