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Be ready to walk through how you triage inbound service calls, document tickets clearly, and hand off to technicians for industrial or commercial door work. Expect scenarios on urgent downtime, parts delays, and calm customer updates under time pressure.
Best fit if you like coordinating people and schedules more than field installs, stay organized under interrupt-driven work, and can learn commercial door service vocabulary quickly at Vortex Industrial Doors in Johnson County, Kansas.
As Commercial Service Desk Coordinator — Door Systems at Vortex Industrial Doors, you would typically take and prioritize commercial service requests, schedule technicians, track work orders for door systems, and keep customers and field crews aligned on status, parts, and site access—on-site in the Quivira / Johnson County area, not remote.
No. The listing marks remote as off; expect work tied to Quivira / Johnson County, Kansas.
Commercial service-desk coordination for door systems—routing and tracking service work rather than a pure field tech path.
Lake Quivira, Johnson County, Kansas, United States, with state background via the Kansas Wikipedia entry in the data.
Vortex Industrial Doors — Quivira, Johnson County About the Role Vortex Industrial Doors is seeking a Service Desk Coordinator to serve as the primary point of contact for our customers and the central hub that keeps our field teams organized. This role will be based in Quivira, Johnson County, and will involve reviewing overnight inquiries, confirming schedules, and ensuring smooth operations within the service desk. Core Duties Review and respond to customer inquiries received overnight Confirm and schedule field team visits for repairs and installations Coordinate with internal teams to ensure timely resolution of customer issues Maintain accurate records and documentation of all interactions Provide exceptional customer service and support What We're Looking For Strong organizational skills and attention to detail Excellent communication and interpersonal skills Ability to work effectively in a fast-paced environment Familiarity with customer service software or CRM systems is preferred A proactive and solution-oriented mindset Why Join Vortex Industrial Doors Vortex Doors stands out as America's highest quality and most customer-centric commercial and industrial door installation and repair company. As a Service Desk Coordinator, you will be part of a team that values excellence and is committed to delivering top-notch service to our clients. Ready to Apply? Join us in making a difference by serving as the first voice for our customers and ensuring their satisfaction. If this role aligns with your career aspirations, we encourage you to apply now. To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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