Collections Specialist

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Occupation tasks (O*NET)

Public-domain labor data — prepare examples for 2–3 of these.

• Send notices to taxpayers when accounts are delinquent.
• Confer with taxpayers or their representatives to discuss the issues, laws, and regulations involved in returns, and to resolve problems with returns.
• Notify taxpayers of any overpayment or underpayment, and either issue a refund or request further payment.
• Maintain records for each case, including contacts, telephone numbers, and actions taken.
• Contact taxpayers by mail or telephone to address discrepancies and to request supporting documentation.
• Answer questions from taxpayers and assist them in completing tax forms.
• Collect taxes from individuals or businesses according to prescribed laws and regulations.
• Determine appropriate methods of debt settlement, such as offers of compromise, wage garnishment, or seizure and sale of property.

O*NET source

Company facts (cached)

Website: orthoatlanta.com

Public cache only — not an employee review.

Role overview (listing rewrite)

Orthoatlanta is hiring a Collections Specialist in Fayetteville, GA for a full-time opportunity to manage outstanding accounts and support efficient receivables processes. The Opportunity This Collections Specialist position based in Fayetteville, GA gives you the chance to make a direct impact on cash flow and customer account resolution within a collaborative full-time setting. You will handle day-to-day recovery efforts that keep financial operations running smoothly while building practical expertise in professional collections work. Candidates searching for Collections Specialist jobs in Fayetteville, GA or Collections Specialist near me will find a focused role that rewards consistency, clear communication, and steady follow-through. Orthoatlanta careers in this area center on practical contribution and reliable performance without remote options, so you will be part of the on-site team every day. Responsibilities Contact account holders by phone, email, or other approved channels to discuss overdue balances and secure payment commitments Review account histories, notes, and supporting documents to choose effective recovery approaches Negotiate practical payment arrangements that align with company guidelines and debtor circumstances Document every interaction accurately and keep billing system records current Investigate discrepancies, answer billing questions, and coordinate with internal colleagues to resolve issues Monitor open accounts, send timely follow-ups, and escalate complex cases when necessary Prepare summary reports on collection activity, recovered amounts, and aging trends Apply and uphold all relevant collection regulations and privacy requirements during daily work Maintain a professional tone that encourages cooperation while meeting productivity expectations What We're Looking For Hands-on experience in collections, accounts receivable, or related credit recovery functions Clear verbal and written communication skills that support productive conversations under pressure Strong attention to detail and solid organizational habits for managing multiple accounts Comfortable using standard office software, databases, and data-entry tools Ability to handle confidential information with discretion and integrity High school diploma or equivalent; additional education or training viewed favorably Self-motivation to work independently while collaborating as needed with the broader team Familiarity with common collection practices and regulatory basics is advantageous More About Orthoatlanta Orthoatlanta is hiring for this role and offers a supportive team environment for Collections Specialist professionals in Fayetteville,…

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Questions to ask them

• What does success look like in the first 90 days for this role?
• How is the team structured, and who would I work with most?
• What tools and systems does this role use daily?
• Is the work primarily based in Fayetteville, GA, hybrid, or fully remote?